Human Services Enforcement Agent - Special Projects & Medical Unit

Department of Health and Human Services • Augusta, GA

11d • $25 - $30 • Hybrid

About The Position

Department of Health and Human Services (DHHS) Human Services Enforcement Agent Opening Date: March 23, 2026 Closing Date: April 3, 2026 Job Class Code: 5009 Grade: 21 Salary: $24.71– $30.14 per hour Employees in this classification begin at $24.71, Step 4 of the pay scale Position Number: 02000-1323 Location: Augusta This position allows for partial telework with management approval based on operational needs after the first 6 months of initial training. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. Core Responsibilities: Human Services Enforcement Agents perform investigative, protective services work in locating non-custodial parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel.

Requirements

• A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field.
• Directly related paraprofessional or higher-level experience may be substituted for education on a year-for-year basis.
• Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references.
• Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check

Responsibilities

• Investigative services work in locating non-custodial parents.
• Establishing, enforcing, and collecting child support obligations.
• Establishing the paternity of children born out of wedlock.
• Enforcement services work initiating administrative collection actions.
• Initiating appropriate court action.
• Representing the Department's interest in Maine District Court in matters pertaining to child support.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
• State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees