Human Services Data Analyst

State of North Carolina

1d

About The Position

The primary purpose of this position is to focus on business intelligence, data analysis, building/maintaining dashboards, and data reporting. Other core functions include using data and analytical tools to identify technical issues in the program’s information system and works with key IT partners to towards solutions. The position requires high level technical expertise and the use of analytical tools such as SAP Business Objects, Power BI, SAS Statistical Programming, R, PowerPivot, and other emerging technologies as needed. This position also serves as a data liaison between business program area assigned and the information systems project team. The position provides consultative support to staff around business processes and practices that drive division data. The ability to retain in-depth programmatic knowledge is needed to provide useful analysis and interpretation of data and trends in the program area assigned. Other core functions include collecting, analyzing, structuring, and presenting fiscal and program performance information related to Economic Services program evaluation activities and providing analytical support as needed to DHHS and DSS leaders and staff to ensure understanding of the data, evaluations, and reports produced. This information will be used by a wide range of audiences, including federal partners, the North Carolina General Assembly, DHHS leadership, and other stakeholders.

Requirements

• Bachelor’s degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

• Demonstrated experience in data management, program evaluation, and continuous quality improvement
• Demonstrated skills in use of data analytics software, computer assisted statistical or business intelligence programs (e. g. SAS, R, SAP Business Objects, Power BI, PowerPivot)
• Demonstrated experience in gathering and reviewing business requirements to create and validate usable reports
• Demonstrated experience in communicating and explaining reporting results and methodologies

Responsibilities

• Access, extract, format, analyze, manage, and report on large complex data sets from automated systems, in various technology architectures.
• Develop a library of quantitative reports and other structured data sets
• Provide regular and ad-hoc analysis, evaluation, and reporting to Division leadership and staff
• Provide analytical support on multiple projects to staff within various components of the Child Welfare program.
• Process, analyze, summarize, and assist the Policy staff interpret and communicate data to a wider audience
• Use data and analytical tools to identify potential technical issues in the program’s information system and work with key IT partners towards solutions
• Serve as a technical liaison between business programs areas and information system project team

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level