Human Services Case Manager

State of Oregon

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Note: This position will receive a 2.5% Cost-of-Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026. Opportunity awaits! Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you! Summary of Duties As a Human Services Case Manager, you will: Determine initial and on-going Medicaid eligibility for long term services and supports (LTSS), to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans. Major duties include: Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following: Perform position duties in a manner that aligns with the agency’s core values and promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrate openness to constructive feedback and suggestions, in an effort to strengthen work performance. Actively engage in and contribute to a positive, respectful, and productive workplace culture and atmosphere. Screen and interview applicants/recipients, relatives, and other interested persons in the field, to determine initial and on-going eligibility for Long Term Care Services, health care, social service, diversion/transition, and protective service’s needs. Inform clients of rights and methods of recourse. Develop detailed, individualized case management plans for clients. Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans. Conduct (direct and indirect) contacts with consumers or their authorized representatives.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Nice To Haves

Experience effectively working independently, using problem solving and critical thinking skills
Experience analyzing information or situations to make good decisions within program rules and policies
Professional communication skills required to interact with consumers, community partner and co-workers
Experience preparing and maintaining written narrative documentation of actions taken
Experience interviewing to obtain information to evaluate the next steps to take in a process

Responsibilities

Determine initial and on-going Medicaid eligibility for long term services and supports (LTSS)
Develop and implement service plans
Coordinate the provision of services for community-based care and nursing homes
Regularly review and update Medicaid eligibility and monitor service plans
Perform position duties in a manner that aligns with the agency’s core values and promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.
Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations.
Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.
Demonstrate openness to constructive feedback and suggestions, in an effort to strengthen work performance.
Actively engage in and contribute to a positive, respectful, and productive workplace culture and atmosphere.
Screen and interview applicants/recipients, relatives, and other interested persons in the field, to determine initial and on-going eligibility for Long Term Care Services, health care, social service, diversion/transition, and protective service’s needs.
Inform clients of rights and methods of recourse.
Develop detailed, individualized case management plans for clients.
Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer.
Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans.
Conduct (direct and indirect) contacts with consumers or their authorized representatives.