Human Services Associate - Part-Time (Energy Assistance/Tax Relief)

New LHRC External Career Site • Suffolk, VA

7h • $18 - $28

About The Position

Under general supervision, performs clerical and clerical-administrative duties in determining eligibility of applicants for assistance through multiple benefit programs administered by the City Social Services Department with primary designation in the local government Energy Assistance and Elder/Disabled/Veteran’s tax relief programs unit.

Requirements

• Knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction)
• Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology
• Working knowledge of human behavior and performance; individual differences inability, personality, and interests; learning and motivation; mathematics and research methods
• Working knowledge of eligibility requirements for the programs assigned
• Working knowledge of available community resources or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Nice To Haves

• Graduation from high school including or supplemented by course work in secretarial sciences or business practices, and at least minimal direct customer contact experience
• Prefer experience working in the modern office environment using MS Office Suite and various database/inquiry systems
• Prefer experience performing administrative support to those determining eligibility for benefits and/or services
• Prefer working knowledge of local government Energy Assistance and Elder/Disabled/Veteran’s tax relief programs unit.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees