Human Services Associate - Family Services - Part Time
About The Position
Under immediate supervision, assists in implementation of prescribed service plans by supporting family services workers by completing tasks such as facilitating and monitoring parent/child visitation, providing transportation for clients to appointments, gathering critical case documentation, performing CPS and APS hotline support functions, and submitting to appropriate entities. Performs other related clerical duties and assisting caseworkers in various casework activities. Completes Title IV-E packet by gathering necessary documents, obtaining and verifying client information and processing new applications. Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information and transporting foster children and clients. Performs financial duties by tracking overdue documents, completing notice of action forms, request funding for cases, contacting vendors regarding invoices or credits, processing transactions and billings, and verifying payments received, purchase supplies for family services unit activities and clients as needed. Performs clerical tasks such as drafting letters, dictation, developing meeting agendas, filing reports, developing spreadsheets, data collection and other clerical tasks as assigned by supervisor. Submits training requests, facilitates bill payment, research contracted vendors as needed. Assists with coordination and facilitation of Family Partnership Meetings and supports the overall work of the Family Services Division. Performs other duties as assigned.
Requirements
- High school diploma or GED supplemented by previous experience and/or training that includes general office work, customer service, personal computer operations, and data entry; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
- Demonstrated ability to communicate effectively both orally and in writing.
- Maintains a variety of forms and records.
- Participates as a team member to improve customer service, operations, and resolution of problems.
- Requires a valid driver’s license.
Nice To Haves
- Prefer working knowledge of Microsoft Office Suite
- Prefer document transcription experience in a human services environment
- Prefer experience supporting Family Services programs in a local Virginia Social Services agency
- Prefer the ability to key at least 50 words per minute
- Prefer experience transporting adults/children from the vulnerable population
- Prefer ability to work evenings and weekends if required
Responsibilities
- facilitating and monitoring parent/child visitation
- providing transportation for clients to appointments
- gathering critical case documentation
- performing CPS and APS hotline support functions
- submitting to appropriate entities
- completing Title IV-E packet by gathering necessary documents, obtaining and verifying client information and processing new applications
- assisting clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information and transporting foster children and clients
- tracking overdue documents
- completing notice of action forms
- request funding for cases
- contacting vendors regarding invoices or credits
- processing transactions and billings
- verifying payments received
- purchase supplies for family services unit activities and clients as needed
- drafting letters, dictation, developing meeting agendas, filing reports, developing spreadsheets, data collection and other clerical tasks as assigned by supervisor
- submitting training requests
- facilitating bill payment
- research contracted vendors as needed
- assisting with coordination and facilitation of Family Partnership Meetings and supports the overall work of the Family Services Division
- Completion of training in all areas of the Family Services Division is a requirement of this position upon hire.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
