Human Services Assistant III

New LHRC External Career Site • Harrisonburg, VA

1d

About The Position

This position serves as the initial point of contact for clients seeking benefits and/or services and screens clients for benefits and services. Assist clients applying for benefits and services; interviews clients and explains programs, services, policies and procedures, assist clients with applications: evaluates approves agency providers; researches information; serves as initial contact for of applicants; interviews applicants for benefits and/or service programs: provides information regarding various programs and benefits. general eligibility requirements, policies and procedures; assist clients with completing applications and performs initial screening of applications; provides information to clients seeking services and directly makes referrals for services researches a variation of databases to obtained and/or verify information needed to process applications; maintains logs of clients documentation received; schedules and coordinates appointments for client to meet with benefit employment or services staff; contacts clients for requested/needed information and responds to routine questions in person, email or by telephone; and analyzes needs and coordinates resources that will support families/clients and generates payments for services when appropriate. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services. Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting for quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including meaning and spelling for words, rules of composition and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records and other office procedures and terminology. Demonstrated ability to communicate effectively with programs participants; plans, organize. and prioritize own work schedule; establish and maintain working relationships with clients, professionals, coworkers, and the public sufficient to exchange ideas and coordinate activities, accept direction and follow established procedures; counsel others; organize, and postdate, from records, reports and other sources using appropriate format; exhibit sold interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts and graphs; add, subtract; multiply and divide in all units of measure, using whole number, common fractions, and decimals; compute rate ratio and percentages to draw and interpret bar graphs; make screening decisions based upon specific criteria's; read and interpret documents such as safety rules, operation and maintenance instructions, manuals; and conduct effective interviews both face to face and by telephone.

Requirements

• Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting for quality standards for services, and evaluation of customer satisfaction)
• Considerable knowledge of structure and content of the English language including meaning and spelling for words, rules of composition and grammar
• Considerable knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records and other office procedures and terminology
• Demonstrated ability to communicate effectively with programs participants
• Demonstrated ability to plan, organize and prioritize own work schedule
• Demonstrated ability to establish and maintain working relationships with clients, professionals, coworkers, and the public sufficient to exchange ideas and coordinate activities, accept direction and follow established procedures
• Demonstrated ability to counsel others
• Demonstrated ability to organize, and postdate, from records, reports and other sources using appropriate format
• Demonstrated ability to exhibit sold interpersonal skills, including conflict resolution in working with clients, professionals and employees
• Demonstrated ability to create forms, charts and graphs
• Demonstrated ability to add, subtract; multiply and divide in all units of measure, using whole number, common fractions, and decimals
• Demonstrated ability to compute rate ratio and percentages to draw and interpret bar graphs
• Demonstrated ability to make screening decisions based upon specific criteria's
• Demonstrated ability to read and interpret documents such as safety rules, operation and maintenance instructions, manuals
• Demonstrated ability to conduct effective interviews both face to face and by telephone

Nice To Haves

• High School diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field and relevant work experience in public administrative support work or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Work experience interpreting and applying policies and procedures.
• Bilingual English/Spanish skills

Responsibilities

• Serves as the initial point of contact for clients seeking benefits and/or services and screens clients for benefits and services
• Assist clients applying for benefits and services
• Interviews clients and explains programs, services, policies and procedures
• Assist clients with applications
• Evaluates approves agency providers
• Researches information
• Serves as initial contact for of applicants
• Interviews applicants for benefits and/or service programs
• Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures
• Assist clients with completing applications and performs initial screening of applications
• Provides information to clients seeking services and directly makes referrals for services
• Researches a variation of databases to obtained and/or verify information needed to process applications
• Maintains logs of clients documentation received
• Schedules and coordinates appointments for client to meet with benefit employment or services staff
• Contacts clients for requested/needed information and responds to routine questions in person, email or by telephone
• Analyzes needs and coordinates resources that will support families/clients and generates payments for services when appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees