Human Services Assistant II - Part-Time (Job Fair)

Virginia Department of Social Services•Bedford, VA

About The Position

Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients.

Requirements

Working knowledge of agency’s computer systems and software, principles and processes for providing customer and personal services, human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, and mathematics.
Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients. May require some knowledge of counseling terminology and practices.
Skill in operating a variety of automated office equipment to include calculator, fax/copier, and the use of computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
Demonstrated ability to read and interpret documents such as State and local policies and procedure manuals.
Prepare special reports and correspondence.
Communicate effectively both verbally and in writing.
Perform calculations and solve practical problems.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work well with others and resolve conflicts with employees, clients, and citizens.
Effectively apply acquired knowledge of human behavior and social functioning.
Recognize basic needs of clients.
Exercise good judgment, tact, and resourcefulness in meeting problems and situations.
Instruct clients in a variety of direct-care techniques.
Maintain confidential records and materials.
Plan, organize, and prioritize daily tasks.
Use correct spelling and basic grammar and interview and elicit needed information from clients.
High school diploma supplemented with post secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field.

Nice To Haves

Relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities

Operates various computer systems to conduct searches for initial applications, renewals, and re-certification and/or to update information.
Provides information and assists, clients, with completing applications, etc.
Answers incoming calls and responds to inquiries from the Hotline/Crisis phone line.
Provides case management support to the Human Services Specialist staff.
Prepares and mails correspondence.
Provides information and referrals and verifies information as required for other community resources.
Provides written and/or oral documentation regarding client contacts, verification letters, and other situations.
Sets up case files, typing or labeling case files, and completing forms.
Assists in the preparation of periodic, special, and other reports.
Directs residents and trains them in completing chores, appropriate personal hygiene, and interpersonal skill development.
Provides emotional and parental support to each resident, including physical need training and support.
Assists in meal preparation and daily housekeeping.
Provides transportation of residents to and from required services.
Completes daily log entries and other communications required in the completion of each resident’s treatment plan.
Assesses immediate crisis needs of clients and address appropriately.
Supports the daily operations of the Shelter offices. The Shelter is staffed 24/7 by awake advocates.