Human Services Aide

City of Norfolk, Virginia • Norfolk, VA

389d • $40,688 - $46,791

About The Position

The Human Services Aide position at the City of Norfolk's Department of Human Services involves supporting personnel with clerical tasks and assisting clients in accessing essential services. This role is crucial in ensuring that citizens receive the necessary resources for their well-being, contributing to the overall mission of the department to improve the lives of residents in the community.

Requirements

• Knowledge equivalent to four years of high school or equivalency.
• No prior experience required.

Nice To Haves

• Customer service experience
• Experience working in a confidential environment with sensitive information.

Responsibilities

• Assists personnel by entering data, performing clerical work, preparing correspondence, providing customer service, and maintaining reports and records.
• Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food, and referrals to other services and information, as well as transporting foster children and clients.
• Researches client information by obtaining and verifying client information and processing new applications.
• Performs other related duties by providing transportation to clients, performing clerical duties, and assisting caseworkers in various casework activities.

Benefits

• Paid holidays
• Vacation and sick leave
• Employer paid pension plan
• Basic life insurance
• Voluntary participation in medical and dental plans
• Section 457 deferred compensation
• Long-term disability
• Optional life insurance for self, spouse, and children
• Medical and dependent care reimbursement plans
• Access to membership in credit union
• Employer provided parking
• Tuition Assistance Program for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed