Human Service Assistant - Quincy Haitian Creole, Vietnamese, Mandarin, Spanish, Cantonese & Portuguese

Commonwealth of Massachusetts • Quincy, MA

4d

About The Position

The Department of Transitional Assistance (DTA) is seeking service focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and oral translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.
DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
· Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
· Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
· Facilitate customer service delivery by providing services to clients such as responding to inquiries and explaining basic department procedures.
· Greet, inform, and direct clients in the lobbies, waiting rooms, and self-service stations.
· Promote customer service delivery through document processing and management.
· Convey information and explain actions to clients with varying expectations, needs, cultures and languages.
· Utilize Department systems and equipment and provide ongoing assistance and support to Benefits Eligibility and Referral Social Workers.
· Remain current and up to date with self-service options including but not limited to kiosks, scanning, and Mobile apps.
· Exchange information with internal and external contacts per existing department policies.
· Initiate new and replacement EBT Cards in BEACON.
· Provide administrative support within the local office as assigned by the supervisor.

Requirements

• Excellent written and oral communication and reading comprehension skills.
• Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
• Strong interpersonal skills which demonstrate the ability to work with diverse populations in multiple roles.
• Ability to handle multiple priorities in a fast-paced environment and manage high stress situations in a professional manner.
• Ability to understand and apply policies and regulations.
• Ability to be flexible in order to respond to changing requirements and priorities.
• Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.
• Ability to read, write and converse with clients, colleagues and external contacts in English and a second language.
• Two or more years of work experience, with written and oral translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling.

Nice To Haves

• Knowledge of specific local office procedures and requirements.
• Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities as they apply to this position.
• Knowledge of ongoing modifications in the types and uses of agency forms.
• High level personal computer skills and more in-depth knowledge of various software options.

Responsibilities

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by providing services to clients such as responding to inquiries and explaining basic department procedures.
• Greet, inform, and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Convey information and explain actions to clients with varying expectations, needs, cultures and languages.
• Utilize Department systems and equipment and provide ongoing assistance and support to Benefits Eligibility and Referral Social Workers.
• Remain current and up to date with self-service options including but not limited to kiosks, scanning, and Mobile apps.
• Exchange information with internal and external contacts per existing department policies.
• Initiate new and replacement EBT Cards in BEACON.
• Provide administrative support within the local office as assigned by the supervisor.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees