Human Service Assistant -Nubian Square

State of Massachusetts-posted about 1 month ago
Full-time • Entry Level
Roxbury, MA
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

  • Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
  • Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
  • Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
  • Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.
  • Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
  • Promote customer service delivery through document processing and management.
  • Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
  • Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
  • Stay current and up to date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and Mobile apps.
  • Exchange information with internal and external contacts per existing department policies.
  • Provide administrative support within the local office as assigned by the supervisor.
  • Performs other duties as assigned in accordance with Departmental Policy.
  • Excellent written and oral communication skills.
  • Excellent reading comprehension skills.
  • Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
  • Strong interpersonal skills that demonstrate the ability to work with diverse populations in multiple roles.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Ability to manage high-stress situations in a professional manner.
  • Ability to understand and apply policies and regulations.
  • Ability to be flexible in order to respond to changing requirements and priorities.
  • Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.
  • Ability to read, write, and converse with clients, colleagues, and external contacts in English and a second language.
  • Two or more years of work experience, with written and oral translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling.
  • Knowledge of specific local office procedures and requirements.
  • Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards, and guidelines governing agency operations and assigned unit activities as they apply to this position.
  • Knowledge of ongoing modifications in the types and uses of agency forms.
  • High-level personal computer skills and more in-depth knowledge of various software options.
  • Comprehensive Benefits
  • When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service