Human Service Assistant- Holyoke-Haitian Creole or Russian/Ukrainian

Commonwealth of Massachusetts • Holyoke, MA

4d

About The Position

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.
Duties and Responsibilities
Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
Facilitate customer service delivery by responding to inquiries and explaining basic department procedures.
Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
Promote customer service delivery through document processing and management.
Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
Stay current and up-to-date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and mobile apps.
Exchange information with internal and external contacts per existing department policies.
Provide administrative support within the local office as assigned by the supervisor.
Perform other duties as assigned in accordance with departmental policy.

Requirements

• Excellent written and oral communication skills.
• Excellent reading comprehension skills.
• Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
• Strong interpersonal skills demonstrating the ability to work with diverse populations in multiple roles.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to manage high-stress situations professionally.
• Ability to understand and apply policies and regulations.
• Flexibility to respond to changing requirements and priorities.
• Strong organizational and time-management skills, including the ability to meet deadlines and handle multiple responsibilities.
• Ability to read, write, and converse in English and a second language.
• Two or more years of work experience involving written and oral translation duties in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, or vocational/rehabilitation counseling.
• Based on assignment, travel may be required. Employees who elect to use a motor vehicle for travel must have a valid Massachusetts Driver’s License or equivalent.

Nice To Haves

• Knowledge of specific local office procedures and requirements.
• Knowledge of changes in laws, regulations, programs, policies, procedures, specifications, and guidelines governing agency operations.
• Knowledge of modifications in the types and uses of agency forms.
• High-level personal computer skills and familiarity with software options.

Responsibilities

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
• Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by responding to inquiries and explaining basic department procedures.
• Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
• Stay current and up-to-date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and mobile apps.
• Exchange information with internal and external contacts per existing department policies.
• Provide administrative support within the local office as assigned by the supervisor.
• Perform other duties as assigned in accordance with departmental policy.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees