Human Ressources Technician
About The Position
Looking to make a real impact on the employee experience? Join our Talent and Culture Employee Contact Center team! If you love providing outstanding customer service, have a flair for innovation, thrive in a dynamic environment, and can communicate fluently in French, then this is the position for you This role is based in the USA and is remote In this role, you'll get to: Employee and partner approach management • Analyzing, validating, and responding to various employee or manager requests related to the human resources department primary for US, partially for Canadian employees (phone, email). • Providing personalized support to our employees, retirees, and other partners in administrative procedures related to life events. • Conduct new hire orientation and company onboarding • Perform work in compliance with regulations and policy • Communicating with various stakeholders in the organization. • Simplifying explanations about the company's payroll, compensation, and benefits. • Managing dissatisfaction, actively seeking solutions while respecting and referring to work policies. • Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team Participating in improvement and innovation • Supporting different teams and HR policies. • Being willing to question oneself to influence the quality of one's work and contribution to the team. • Identifying the necessary updates to documentation based on process changes. • Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation. • Showing curiosity to use artificial intelligence to bring operational efficiency gains. Maintenance of reference tools • Updating our tools based on recurring changes (email templates, knowledge base).
Requirements
- At least 2 years of HR experience with a focus on customer service.
- French bilingualism required as you'll support employees in both the US and Canada.
- A knack for using various technical tools and systems.
- An associate's degree from an accredited university or college.
- Flexibility to work on Eastern time
Nice To Haves
- SHRM accreditation and familiarity with Workday software are bonuses.
Responsibilities
- Analyzing, validating, and responding to various employee or manager requests related to the human resources department primary for US, partially for Canadian employees (phone, email).
- Providing personalized support to our employees, retirees, and other partners in administrative procedures related to life events.
- Conduct new hire orientation and company onboarding
- Perform work in compliance with regulations and policy
- Communicating with various stakeholders in the organization.
- Simplifying explanations about the company's payroll, compensation, and benefits.
- Managing dissatisfaction, actively seeking solutions while respecting and referring to work policies.
- Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team
- Supporting different teams and HR policies.
- Being willing to question oneself to influence the quality of one's work and contribution to the team.
- Identifying the necessary updates to documentation based on process changes.
- Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation.
- Showing curiosity to use artificial intelligence to bring operational efficiency gains.
- Updating our tools based on recurring changes (email templates, knowledge base).
Benefits
- Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, Annual Bonus, PTO + Wellness days, Wellness allowance and more!)
- A Human Approach
- Career Advancement
- Professional Development Opportunities
- Quality Working Conditions
- Medical, Dental, and Vision Insurance
- Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
- Company-Paid Health Advocate Benefit
- Wellness Allowance
- Generous Paid Time Off Plan and Holidays
- 401(k) With Company Match
- Competitive Bonus Program
- Employee Assistance Program
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
