Human Resources Training & Development Partner

City of Hialeah Municipal Government•Cocoa, FL

About The Position

This is a professional position responsible for conducting and assisting with the development of various staff and management development programs throughout the City. Emphasis will be focused on customer service, management development, and related organizational development activities. Other responsibilities include conducting needs assessments, assisting with updating or planning development of new programs, and consulting with managers as needed to determine departmental training needs and priorities. This position reports to the Chief Human Resources Officer, or designee, who reviews program activities for timely progress and quality of results in meeting management goals and strategic objectives for citywide training and organizational development.

Requirements

Considerable knowledge of industrial psychological principles, theory and methods as applied to area of concern.
Considerable knowledge of the job content, qualifications and requirements of governmental operations.
Considerable knowledge of strategic planning, organization development, and change management practices.
Ability to write comprehensive and analytical technical reports.
Ability to utilize automated statistical programs.
Ability to conduct presentations.
Ability to conduct training workshops.
Ability to express oneself orally and in writing.
Ability to plan, organize, train, and supervise a staff of professional, technical and clerical personnel.
Ability to maintain effective working relationships with employees and outside agencies.
Ability to make appropriate applications of laws, guidelines, policies, rules and procedures.
Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English.
Physical capability to effectively use and operate various items of office equipment; such as but not limited to a personal computer, calculator, copier and fax machines.
Bachelor's degree in Education, Psychology, Personnel Management, Business Administration, Public Administration, or related field; and considerable (2 – 4 years) professional experience in developing and/or facilitating training programs.
An equivalent combination of education and experience may be considered.

Responsibilities

Prepares training manuals and conducts trainings for onboarding, customer service, public records, sexual harassment, ethics, and other similar trainings required.
Consults with management and supervisors to determine current training needs and relative priorities.
Specifies additional training needs within various departments.
Advises on methods and programs to meet new training objectives.
Assists in planning new training courses or revising existing courses.
Compiles materials including course outlines, training plans, and training aids.
Researches, edits, and recommends training materials for use in specific programs.
Advises supervisors and employees on career development opportunities and the availability of training courses in community educational programs.
Discusses evaluation findings with supervisor and management and suggests the best approach to improvements in training where needed.
Completes narrative and statistical reports, including compiling evaluation reports of completed training.
Keeps current and informed on training and development industry trends and other published information in various related training and organizational development fields.
Performs other related work as required.