Human Resources - Trainer

Clarks • Needham, MA

72d

About The Position

The Trainer plays a critical role in supporting the development of Clarks' retail teams by delivering engaging, effective, and brand-aligned training experiences. This role focuses on enhancing product knowledge, customer experience, and selling skills across our store network, while also supporting the learning and development needs of our corporate teams. Through a combination of in-person and virtual sessions, the Trainer helps drive performance, consistency, and team engagement across our whole estate. Taking lead from the Head of Learning and Development, they will collaborate closely with stakeholders to ensure training content is relevant, impactful, and aligned with Clarks' strategic goals.

Requirements

• Experience in training, coaching, or learning & development, ideally within footwear, fashion, or retail environments.
• Strong facilitation and presentation skills, with the ability to engage and inspire diverse audiences.
• Commercial awareness and understanding of how training drives performance and customer satisfaction.
• Strong PowerPoint skills.
• Ability to assess learning needs and deliver impactful training solutions.
• Excellent communication and interpersonal skills.
• Self-motivated, proactive, and adaptable to change.
• Comfortable working independently and collaboratively across teams.
• Willingness to travel across regions as needed.

Responsibilities

• Deliver training programs focused on footwear product knowledge, customer experience, selling techniques, and operational excellence.
• Create and tailor training materials by adapting global content to meet regional needs, ensuring relevance, cultural alignment, and consistency with Clarks' brand and learning standards.
• Support seasonal campaigns, new product launches, and store openings with tailored training content and delivery.
• Partner with Retail Operations and HR to identify training needs and support development plans aligned with business goals.
• Monitor training effectiveness through KPIs, feedback, and performance data; share insights to improve learning outcomes.
• Conduct regular store visits to coach teams, observe service delivery, and reinforce training content.
• Contribute to the creation and refinement of training materials and tools, ensuring they are engaging, inclusive, and aligned with Clarks' tone of voice.
• Support 'train the trainer' initiatives to build internal capability and consistency across regions.
• Act as a role model for Clarks' values and service standards in all training environments.
• Track and manage training-related expenses, ensuring alignment with budget guidelines and providing regular updates.

What This Job Offers

• Number of Employees: 5,001-10,000 employees