Human Resources Trainer, SeaWorld San Diego, Part-Time

Seaworld Entertainment • San Diego, CA

270d • $18

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Requirements

• At least 6 months experience in related work experience or 6 months park experience is preferred
• 1 year of high volume new hire orientation facilitation preferred
• Experience managing training content in a learning management system
• Background in a service industry setting desired
• Outstanding communication, interpersonal and presentation skills
• Confident and outgoing presence
• SeaWorld experience preferred
• Ability to effectively handle multiple projects simultaneously
• Excellent organizational, time management, analytical and problem-solving skills
• Strong facilitation and presentation skills are required
• Must be available to work varying shifts/hours based on business need, to include nights, weekends, and holidays

Responsibilities

• Facilitate various training programs for Ambassadors at all levels and from all divisions
• Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
• Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
• Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates
• Maintain training content for park-wide trainings
• Schedule locations for training classes, track and communicate class attendance, and deliver training as needed
• Maintain training supplies, prepare for and conduct set up for training classes, and break down after each class
• Oversee training facilitators and provide feedback on facilitator performance
• Run Orientation Leader selection process annually
• Coordinate scheduling of orientation leaders
• Provide training and user support for training tracking system
• Gather and analyze data for training effectiveness
• Draft and communicate training initiatives to the park
• Accommodate park training needs in regards to scheduling
• Build 'Milestones' in HR hiring application, TeamHire
• Support morale
• Ensure appropriate Employee Services compensation for training classes
• Receive and distribute employee documents to various departments
• Use multi-line telephones to answer questions and provide information
• Assist with department and company mailing projects and provide support for ambassador events
• Ensure excellent customer service by responding positively to customer's expectations, requirements and needs
• Occasionally assist other locations and areas in the park as needed and perform other duties as assigned

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

What This Job Offers

• Job Type: Part-time
• Industry: Amusement, Gambling, and Recreation Industries