Human Resources Shared Services Manager

Allied Universal Security•Irvine, CA

79d•$90,000 - $105,000•Onsite

About The Position

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal is hiring a Human Resources Shared Services and Corporate HR Manager. The HR Shared Services and Corporate HR Manager oversees Allied Universal's HR Shared Services Business Process Outsourcing (BPO) provider, while also driving corporate HR initiatives, processes and policies. This dual role is critical in ensuring the successful delivery of HR services through a third-party partner, while also providing internal HR leadership for corporate functions. This Manager will bring a strong background in HR operations, vendor governance, project management and corporate HR strategy, with a proven ability to manage global partnerships and deliver consistent, high-quality HR support. The HR Shared Services and Corporate HR Manager will be located out of our Irvine, CA Corporate Headquarters and will report directly to our Senior Director of Corporate Human Resources.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field of study
Minimum of three (3) years of progressive human resources experience
Minimum of two (2) years of experience managing an outsourced BPO vendor in human resources shared services
Hands-on experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle) and service management platforms (e.g., ServiceNow)
Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning
Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment
Strong bias for action
Deep understanding of human resources operations, data privacy regulations, and compliance requirements
Excellent communication, negotiation, and stakeholder management skills
Strong analytical and problem-solving abilities with a process improvement mindset and track record of driving results

Nice To Haves

Master's degree in Human Resources, Business Administration, or a related field of study
Human Resources certifications such as Society for Human Resource Management (SHRM)
Senior Certified Professional (SCP) or Senior Professional in Human Resources (SPHR)

Responsibilities

Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, Investigations, background check adjudications, and document management
Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services
Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance
Lead corporate HR Administrative team
Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management
Ensure consistency and compliance in the application of HR policies and procedures across corporate departments
Partner with global HR teams to align corporate HR initiatives with regional and functional goals
Lead or support special projects, such as HR transformation, Mergers and Acquisitions, or workforce restructuring, as needed

Benefits

Pay: $90,000 - $105,000 base salary with a 10% annual bonus eligibility
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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