Human Resources Shared Services Director

Booz Allen Hamilton•Norfolk, VA

11d

About The Position

Human Resources Shared Services Director Key Role: Oversee HR Administration service offerings and lead an end-to-end ‘hire to retire’ solution for highly tra nsa ctional and repeatable activities that touch the employee. Optimize processes and lead a team to improve employee experience and support the organization's strategic goals. Develop and execute a shared services strategy aligned with organizational objectives, driving continuous HR process improvement, and standardization. Lead and mentor an HR team, focus ing on performance management, training, and service standards. Identify opportunities for AI, automation, and efficiency gains in HR processes. Collaborate with HR Business Partners and leaders to ensure alignment and effective communication, ensuring compliance with employment laws and data protection regulations. Develop and monitor key performance indicators, using data analytics to guide decision-making and process improvements. Due to the nature of work performed within this facility, U.S. citizen ship is required .

Requirements

12+ years of experience managing or leading HR teams, including progressive HR leadership
3+ years of experience in a shared services environment leading cross-functional teams
Experience with managing a Payroll service offering
Experience in process management, optimization, and continuous improvement met hodologies
Experience spearheading major transformation and restructuring initiatives
Knowledge of Help Desk and shared service technology procedures and best practices
Ability to manage teams, clients, stakeholders, and workflow in a shared services environment
Ability to build strong relationships with COE partners and the business sectors to improve delivery
Ability to address performance issues through key performance met rics and technical efficiency
Bachelor's degree
U.S. citizen ship is required

Nice To Haves

Experience with HR technology and tools such as Workday and ServiceNow
Experience with applying detailed focus on data and process to ensure data integrity
Ability to understand technical data flows across multiple systems
Ability to lead through others and develop strong leaders
Possession of excellent written and verbal communication skills across multiple formats, including formal presentations, meetings, conference calls, and emails
Master's degree in HR or Business Administration

Responsibilities

Oversee HR Administration service offerings and lead an end-to-end ‘hire to retire’ solution
Optimize processes and lead a team to improve employee experience and support the organization's strategic goals
Develop and execute a shared services strategy aligned with organizational objectives, driving continuous HR process improvement, and standardization
Lead and mentor an HR team, focus ing on performance management, training, and service standards
Identify opportunities for AI, automation, and efficiency gains in HR processes
Collaborate with HR Business Partners and leaders to ensure alignment and effective communication
Ensure compliance with employment laws and data protection regulations
Develop and monitor key performance indicators, using data analytics to guide decision-making and process improvements