Human Resources Services Representative

Centene • Clayton, MO

380d • $38,792 - $65,998

About The Position

The Human Resources Services Representative serves as the first point of contact for HR inquiries, providing support and guidance to employees regarding HR systems and policies. This role involves responding to requests, maintaining records, and assisting with HR applications, while also identifying issues that require further escalation.

Requirements

• High School Diploma or equivalent; Bachelor's degree preferred.
• 0-2 years of human resources or customer service experience.
• Experience in the use of human capital management systems or call tracking systems is a plus.

Responsibilities

• Serve as the first HR point of contact for the resolution of basic HR inquiries, requests, and issues related to HR systems.
• Receive and respond to incoming electronic requests and calls related to various HR systems.
• Research and respond to basic HR questions utilizing HR policies, procedures, and programs.
• Maintain records of transactions for all customer contacts into a call tracking system.
• Support and educate employees in the use of HR applications.
• Guide employees in navigating through employee self-service and manager self-service functionality and troubleshoot non-technical inquiries related to HR systems.
• Identify issues which require further research and interpretation, escalate to senior department members or third-party administrators, and follow up in a timely manner to resolution.
• Perform basic data analysis.
• Support projects related to HR Services, system upgrades, or new workflow processes.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules including remote, hybrid, field, or office work options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees