Human Resources Service Representative

Mount Nittany Health • State College, PA

72d

About The Position

The Human Resources Service Representative is a key member of the Human Resources Team providing HR operational service and support to employees and leaders of the organization. The HR Service Representative is familiar with a wide range of Human Resources policies, programs, and procedures to provide first line service and support to employees who call or email for assistance. The HR Service Representative refers more complex requests to the appropriate team within or outside of Human Resources. The HR Service Representative is responsible for managing compliance with the license, background and certification requirements and ensures adherence with applicable employment laws, regulatory, and job description requirements.

Requirements

• High school diploma or equivalent.
• One year of office/clerical support experience.
• Recent work experience in a healthcare setting preferred.
• Demonstrated ability to respect individuals of diverse culture.
• Ability to use good reasoning and logical thinking skills to assist people in problem solving.
• Possesses excellent communication skills.
• Demonstrates an awareness that confidentiality is of utmost importance.
• Conducts business in a professional and cordial manner.

Nice To Haves

• Bachelor Degree in Human Resources or a related field preferred.
• PHR, SPHR certification or SHRM-CP, SHRM-SCP certification preferred.

Responsibilities

• Responds to or triages all HR inquiries such as basic policy interpretation, stay interviews, and exit interviews and provides first level progressive discipline guidance to managers.
• Maintains confidentiality on all HR-related matters.
• Administers verification of required clearances, licenses and certifications.
• Communicates with leaders and employees to ensure timely renewals and compliance with state and local agencies as well as the Department of Health and The Joint Commission.
• Post hire, manages all aspects of employee personnel file to ensure compliance with regulatory requirements.
• Assists with various HR requests, which includes collecting and compiling HR metrics and reports and publishing and maintaining HR policies.
• Processes unemployment requests and inquiries in a timely manner.
• Performs HRIS data entry and maintenance.
• Ensures all personnel records are updated promptly to maintain accurate system of record.
• Works independently and within a team on special non-recurring and ongoing Human Resource and Talent Acquisition projects.
• Acts as a liaison between employees and other Human Resources specialties (i.e., payroll, benefits, compensation, leave, talent acquisition, labor relations).
• Performs photo identification tasks: Takes photos and prepares badges for new employees using computerized photo ID system software.
• Distributes badges to departments in timely manner.
• Prepares new badges for transferred or promoted employees, as well as those with name changes and/or new credentials.
• Conducts annual ID badge replacement program.
• Creates new badge designs, as needed.
• Prepares replacement badges within 24 business hours of notification.
• Responsible for informing payroll/finance of fees associated with lost badges.
• Provides support and coverage in labor relations and benefits as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED