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The Human Resources Service Center Representative in NFI's HR Shared Service Center (My-NFI) provides quality customer service to NFI employees and managers by handling inbound/outbound calls related to pay, benefits and Human Resources, ensuring the callers' needs are met in a timely manner. Also completes all transactional HRIS system processing as it relates to changes in organizational structure, benefits, HR or payroll in the UKG HRIS system. The Service Center Representative is the employee's first point of contact and an advocate for problem resolution. The ideal representative exhibits patience, teamwork, motivation and an upbeat attitude.