Human Resources Representative

SSM Health

78d

About The Position

Provides support to managers and employees in multiple Human Resources areas. This position involves answering calls from employees on HR related issues while documenting case notes and providing first touch resolution or escalating if needed. The role includes providing day-to-day support via phone calls to employees on HR policies, HR systems, and general navigation support for system tasks. Additionally, it involves providing tier 1 support for any new HR initiatives or enhancements, and basic problem-solving support to resolve or escalate issues as appropriate. The position requires meeting expectations in all SLAs, KPIs, and quality reviews, and the ability to multitask in a fast-paced environment with minimal errors. Strong oral and written communication skills are essential for clearly articulating processes and answers to questions.

Requirements

• High School diploma/GED or 10 years of work experience.
• No experience required.

Responsibilities

• Answers calls from employees on HR related issues while documenting case notes and providing first touch resolution or escalates if needed.
• Provides day-to-day support via phone calls to employees on HR policies and HR systems.
• Provides general navigation support for system tasks.
• Provides tier 1 support for any new HR initiatives or enhancements.
• Responsible for providing basic problem-solving support to resolve or escalate as appropriate.
• Meets expectations in all SLAs, KPIs, and quality reviews.
• Possesses ability to multitask in a fast-paced environment with minimal errors.
• Clearly articulates processes and answers to questions through strong oral and written communication skills.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: instant access to earned, unpaid base pay before payday (fees may apply).
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees