Human Resources Representative

Ocean County College • Toms River, NJ

393d • $39,645 - $43,930

About The Position

The Human Resources Representative at Ocean County College is responsible for providing customer service and technical support to employees and the Human Resources department. This role involves executing a variety of routine and confidential tasks that require a solid understanding of college-wide policies and procedures, with a focus on enhancing the employee experience through detail-oriented and solutions-driven approaches.

Requirements

• Associates Degree in Business, Communications, Computer Science/Technology, or closely related discipline, or a high school diploma with two years of related experience.
• At least three years of directly related experience in customer service.
• Demonstrated proficiency using Microsoft Office Suite or equivalent software.
• Excellent verbal and written communication skills.
• Ability to deal with sensitive and confidential personnel matters.

Nice To Haves

• Prior experience working in a higher education or public sector environment.
• Familiarity with NJ State benefits and pension programs.
• Knowledge of NJ and federal employment laws and regulations.
• Familiarity with Human Resources technology, such as HRIS or ATS.
• Bilingual (English/Spanish).

Responsibilities

• Serves as point of contact for employees and managers to assist with general inquiries and technical assistance related to HR technologies and benefits.
• Remains current on required technology platforms and adapts to changes as necessary, recommending process improvements as appropriate.
• Responds to inquiries and provides guidance to employees and managers regarding college policies, procedures, handbooks, and bargaining unit contracts.
• Supports daily Human Resources department operations by performing a variety of confidential HR functions, including form I9 processing and onboarding/offboarding support.
• Coordinates and distributes recurring college-wide HR communications, including broadcasts and direct email campaigns.
• Maintains the HRIS system for onboarding and offboarding tasks, ensuring employee completion and compliance.
• Completes employment verifications as needed, including wage audits and Public Service Loan Forgiveness applications.
• Assists with the hiring/processing of designated college personnel, volunteers, and/or embedded instructors.
• Assists with training session and workshop preparation, including reserving rooms and managing correspondence.
• Serves as the backup to the Human Resources Assistant as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED