Human Resources Representative

Ocean County College • Toms River, NJ

398d

About The Position

The Human Resources Representative provides customer service and technical support to Ocean County College employees and the Human Resources department. This role involves executing a variety of routine and confidential tasks that require a solid understanding of college-wide policies and procedures, with a focus on delivering an outstanding employee experience.

Requirements

• Associates Degree in Business, Communications, Computer Science/Technology, or a closely related discipline, or a high school diploma with two years of related experience.
• At least three years of directly related experience in customer service.
• Demonstrated proficiency using Microsoft Office Suite or equivalent software.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential personnel matters.

Nice To Haves

• Prior experience in a higher education or public sector environment.
• Familiarity with NJ State benefits and pension programs.
• Knowledge of NJ and federal employment laws and regulations.
• Familiarity with Human Resources technology such as HRIS or ATS.
• Bilingual (English/Spanish).

Responsibilities

• Serve as the point of contact for employees and managers for general inquiries and technical assistance related to HR technologies and benefits.
• Stay current on required technology platforms and adapt to changes as necessary.
• Recommend process improvements and incorporate feedback while leveraging new technology.
• Respond to inquiries and provide guidance regarding college policies, procedures, handbooks, and bargaining unit contracts.
• Elevate non-routine inquiries to the supervisor or appropriate HR team member.
• Support daily HR department operations by performing confidential HR functions such as I9 processing, front desk assistance, onboarding/offboarding support, COBRA processing, and open enrollment needs.
• Coordinate and distribute college-wide HR communications, including broadcasts and direct email campaigns.
• Maintain the HRIS system for onboarding and offboarding tasks and manage overdue or pending tasks.
• Complete employment verifications including wage audits and Public Service Loan Forgiveness applications.
• Assist with the hiring and processing of designated college personnel, volunteers, and embedded instructors.
• Assist with training session and workshop preparation, including reserving rooms and managing correspondence.
• Serve as backup to the Human Resources Assistant as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED