Human Resources Representative II - DPW

City of Atlanta•Atlanta, GA

3d•Hybrid

About The Position

The Human Resources Representative II is a role within the Organizational Development unit of the Department of Human Resources. This position is responsible for taking an active role in the development of programs to equip employees with the necessary tools for development in current and future advancement. This individual will be expected to design and develop curriculum content, training materials, training modules, and job aids, in support of the staff of the City of Atlanta and assigned department. This individual will develop curricula to be used by the training facilitators and training participants and is expected to work with subject matter experts for their expertise and input to ensure content accuracy, as applicable. This is a highly experienced professional who will be expected to deliver accurate, high-quality documentation within a specified deadline and timeline, and will utilize adult learning principles to develop all instructional materials. In addition, this individual will use strong interpersonal, written, and visual communication skills, analyze and improve existing processes, and drive needs/gap analysis to improve deliverables and learning outcomes for internal/external customers, employees and stakeholders.

Requirements

Knowledge of curriculum development or instructional design.
Strong knowledge of adult learning theory and its application to learning solutions.
Strong organization and Time Management skills.
Comprehensive e-learning and classroom design and facilitation skills.
Excellent written and interpersonal communication skills.
Experience working with learning management system (LMS).
Ability to self-manage multiple development projects and deadlines.
Ability to define and document processes.
Ability to manage large strategic projects.
Ability to foster and create strong working relationships.
Ability to interface with wide variety of skill levels.
Ability to develop advanced training courses.
Ability to comprehend complex technical topics and specialized information.
Ability to actively attend to, convey, and understand the comments/feedback and questions of others.
Ability to look beyond the standard solutions.
Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Ability to use thinking and reasoning to solve a problem.
Ability to think in terms of abstract ideas.
Ability to get along well with a variety of personalities and individuals.
Ability to focus on a goal and obtain a pre-determined result.
Ability to think in such a way as to produce a new concept or idea.
Ability to make critical decisions while following company procedures.
Bachelor’s Degree in Human Resources, Education, Business, or related field (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of seven (7) - nine (9) years of professional related experience.
Three (3) to Five (5) years or related experience.
This job requires mandatory in office work only.
Position would be expected to have licensure or professional certifications appropriate to the position.

Responsibilities

Uses needs assessment tools to identify need for and determine effectiveness of educational programs.
Interacts with functional organizations/business units to develop specifications for content courses.
Analyzes assessment and evaluation results to drive design/development improvements.
Develops courses using established instructional design and assessment models in a variety of modalities (instructor-led, blended learning, virtual instructor led) and delivery platforms.
Structures existing content for best learning experience by end-user, e.g., instructor-led or e-learning.
Collaborates with Subject Matter Experts (SMEs) to identify and capture learning content.
Analyzes and improve existing processes.
Drives change through need/gap analysis, focus groups, etc.
Researches, recommends, and implements creative design/development improvements.
Partners with internal and external teams to drive strategic improvements
Conducts follow up assessments to determine effectiveness of course material created and presented (ROI).
Manages multiple projects simultaneously, adhering to timelines and budgets.
Works closely with the Organizational Development Director (OrgDev), Senior Training Manager and Facilitators, and other employees.
Organizes Organizational Development files into SharePoint as a Content retrieval database system.
May perform other duties as assigned.