Human Resources Operations Coordinator

Fitchburg State University • Fitchburg, MA

392d • $73,000 - $75,000

About The Position

The Human Resources Operations Coordinator provides comprehensive support to the Chief Human Resources and Payroll Services Officer, managing various administrative tasks and operations within the Human Resources & Payroll Services Department. This role involves handling confidential information, managing employment data, and ensuring compliance with collective bargaining agreements while enhancing workflows and customer service within the department.

Requirements

• 3-5 years of full-time or equivalent part-time administrative experience in a confidential, high-volume work environment.
• Bachelor's Degree in Business Administration or related field is a plus.
• Ability to work within a diverse work environment while providing excellent customer service.
• Experience in Human Resources preferred, especially within a collective bargaining agreement environment.
• Excellent oral and written communication skills, interpersonal skills, and organizational skills.
• Proficient in Microsoft Office products; experience with Banner and HRCMS preferred.
• Ability to manage complex processes and concurrent projects with attention to detail.
• Ability to work with minimal supervision in a team setting.

Nice To Haves

• Experience interpreting employment policies and procedures as required by law and union agreements.
• Solid technical skills and ability to develop and maintain databases and produce reports.

Responsibilities

• Handle highly confidential information and perform administrative tasks for the Chief Human Resources and Payroll Services Officer.
• Provide daily office management and operations including front office needs and HR records management.
• Assist with updating policy within the department.
• Analyze and recommend solutions to workflows, policy, and areas needing attention for continuous improvement.
• Serve as a frontline customer service representative and monitor the Human Resources email for inquiries.
• Assist with related correspondence to staff, faculty, and internal and external constituents.
• Update and maintain employment data via Human Resources Systems, databases, and spreadsheets.
• Maintain electronic personnel files and assure timely processing of performance evaluations per collective bargaining agreements.
• Manage the hiring process via the university job site, including posting positions and assisting search committees.
• Provide training and assistance to supervisors/jobsite users and troubleshoot issues.
• Advertise positions on external websites as requested and maintain official university organizational charts.
• Assist with edits and revisions of departmental manuals, employment forms, and electronic links.
• Create and track personnel action workflows and provide personnel notification reports for Board of Trustees packets.
• Assist with administrative support for organizing and scheduling professional development trainings/events for HR/Payroll services.
• Assist with the department budget including online requisitions and reports for HR/Payroll Office.
• Monitor and maintain the Human Resources and Payroll Services web page; including forms, resources, university policies, and employment opportunities.
• Order supplies for the division and coordinate catering needs.

Benefits

• Health insurance plan options
• Choice of pension or 401(a) retirement options
• Life insurance up to 8x the annual salary
• Long-term disability coverage
• Dental insurance
• 20 vacation days accrued per year
• 15 sick days accrued per year
• 5 personal days per year
• Paid holidays
• Tuition remission for self, spouse, and dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree