Human Resources Operations Coordinator

Fitchburg State University • Fitchburg, MA

392d • $73,000 - $75,000

About The Position

The Human Resources Operations Coordinator at Fitchburg State University plays a crucial role in supporting the Chief Human Resources and Payroll Services Officer. This position involves managing various HR operations, including employment jobsite management, grievance tracking, and maintaining HR systems. The coordinator is responsible for handling confidential information, providing customer service, and ensuring compliance with collective bargaining agreements and personnel policies.

Requirements

• At least three to five years of full-time or equivalent part-time administrative experience within a confidential, high-volume work environment.
• Bachelor's Degree in Business Administration or related field is preferred.
• Ability to work within a diverse work environment while providing excellent customer service.
• Ability to exercise discretionary and independent judgment while handling confidential information.
• Related experience in Human Resources preferred within a collective bargaining agreement environment.
• Excellent oral and written communication skills, interpersonal skills, and organizational skills required.
• Excellent computer skills required with Microsoft Office products; Banner and HRCMS experience preferred.
• Ability to manage complex processes and concurrent projects.
• Attention to detail and ability to work in a fast-paced, stressful environment.
• Ability to develop and maintain databases and produce reports as required.

Nice To Haves

• Experience interpreting employment policies and procedures as required by law and union agreements.
• Solid technical skills.

Responsibilities

• Handle highly confidential information and perform administrative tasks for the Chief Human Resources and Payroll Services Officer.
• Provide daily office management and operations including front office needs and HR records management.
• Assist with updating policy within the department.
• Provide continuous improvement through analyzing and recommending solutions to workflows, policy and areas needing attention.
• Serve as a frontline customer service representative and monitor the Human Resources email for inquiries from faculty, staff, students, and the general public.
• Assist the office with related correspondence to staff, faculty, and internal and external constituents.
• Update and maintain employment data via Human Resources Systems, databases and spreadsheets.
• Maintain electronic personnel files.
• Ensure timely processing of AFSCME and APA performance evaluations per collective bargaining agreements, track completion, and send follow-up notifications to supervisors.
• Assist with new part-time hires including CORI/SORI and background screening.
• Manage the hiring process via the university job site, including posting positions and assisting search committees.
• Provide training and assistance to supervisors/jobsite users and troubleshoot issues.
• Advertise positions on external websites as requested.
• Maintain official university organizational charts.
• Assist with edits and revisions of departmental manuals, employment forms, and electronic links as needed.
• Provide personnel information as requested from HRCMS, Banner, and Interview Exchange systems.
• Create and track personnel action workflows and provide personnel notification reports for Board of Trustees packet.
• Assist with organizing and scheduling professional development trainings/events for HR/Payroll services.
• Assist with the department budget including online requisitions and reports for HR/Payroll Office.
• Monitor and maintain the Human Resources and Payroll Services web page; including forms, resources, university policies, and employment opportunities.
• Order supplies for the division and coordinate catering needs.

Benefits

• 401(a) retirement plan options
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Life insurance up to 8x the annual salary
• Long-term disability coverage
• 20 vacation days accrued per year
• 15 sick days accrued per year
• 5 personal days per year
• Tuition remission for self, spouse, and dependent children

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree