Human Resources Manager

Communications Test Design-posted 8 months ago
Full-time • Mid Level
Charlotte, NC
Repair and Maintenance
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CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. The Human Resources Manager will be responsible for addressing Human Resources concerns within their respective branch/branches. This individual will be focused on the human capital element of the business and mitigation of risk to the branch. The Human Resources Manager will also be responsible for the support, coaching and development of their management teams and support the operational efficiency of their branches. This role is critical in changing the HR mindset from a reactive, employee relations only role to a positive, pro-active, collaborative, solution-based team that is an integral part of the business. The goal is to make the branch management teams better leaders, create better environments and ensure CTDI is an employer of choice.

  • Member of branch leadership responsible for supporting and addressing site business initiatives, issues & challenges in their respective capacity.
  • Manage site HR Generalist{s} & HR Coordinator{s} tasked with supporting the daily HR operations of the branch - understand backgrounds/ strengths/developmental areas and address as needed.
  • Address employee relations issues as necessary - i.e. attendance, performance management, conduct, etc.. - ensuring documentation is consistent, thorough and accurate.
  • Be first point of contact for employee human resources concerns & questions and provide guidance - i.e. payroll questions, health plan options during open enrollment, vacation policy, etc..
  • Partner with Workforce Operations Recruitment Team and Branch Ambassador to ensure a smooth new employee experience.
  • Partner with branch leadership in the evaluation and selection of all manager and supervisor hires and promotions.
  • Contributes in manager and supervisor talent assessment & development initiatives.
  • Compile People Metrics within the branch such as turnover/issues/safety, etc. and work with Regional General Manager to develop solutions.
  • Recommend branch training needs such as leadership, safety, employee relations, sexual harassment, etc. to regional General Manager.
  • Working with the regional General Manager for Human Resources, implement new policies, procedures & protocols into the organization.
  • Address sensitive topics and carry out investigations.
  • Process payroll change notices (PCNs) and updates in UltiPro, as necessary.
  • Other duties as assigned.
  • 3-5 years of experience in Human Resources.
  • Familiarity with different HR areas of specialization {i.e. Total Rewards, Talent Management, etc.}.
  • 3+ years of experience handling employee relations matters, including complex and sensitive investigations, while ensuring confidentiality.
  • Knowledge of State and Federal employment laws.
  • Excellent leadership and interpersonal skills, demonstrating skillful communication, motivation, and influence with individuals at all levels within the organization.
  • Highly skilled in problem-solving and decision-making, leveraging a strategic approach and commitment to driving results through continuous improvement.
  • Proficient knowledge of Project Management and the importance of prioritizing deadlines.
  • Ability to assess talent, create, and execute development plans.
  • Strong written and verbal communication skills.
  • Ability to work independently and exercise sound judgement.
  • Strong computer skills, including a high level of proficiency in Microsoft Office.
  • 1-3 years previous management experience.
  • Previous training experience, with the ability to develop content and deliver effectively.
  • Experience working with UKG and Kronos.
  • Experience working with temporary staff.
  • Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Life insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Tuition reimbursement
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