Human Resources Manager (Santa Fe)

Ojo Spa Resorts • La Cienega, NM

20h • Onsite

About The Position

Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking a Human Resources Manager to join our diverse and inclusive team.
Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests.

What sets us apart?
We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

The Human Resources Manager is directly responsible for the overall administration, coordination and evaluation of the human resource function at Ojo Santa Fe Resort and Spa. This position performs professional work of considerable complexity and is responsible for a wide range of administrative functions within human resources. It ensures that HR programs align with and support the Resort’s long-term business goals by coordinating activities that maximize the strategic use of human capital and maintain core functions including employee relations, recruitment, compensation, benefits, safety, performance management, policy development and implementation, employment law, and regulatory compliance.

Requirements

• Bachelor's degree in in human resources or a related field and four years of human resource experience; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Considerable knowledge of principles and practices of human resource management, dynamics of employee development and professional growth, and training program design and presentation.
• Working knowledge of state and federal labor laws and regulations and report preparation.
• Ability to plan, organize and present training activities to diverse employee groups, establish and maintain effective working relationships with employees, other agencies and the public, follow written and verbal instructions, and communicate effectively verbally and in writing.
• Strong computer competency in MS Office programs; experience with Applicant Tracking Systems and HRIS a plus.
• Analytical thinker; organized and meticulous attention to detail.
• Strategic and creative problem solver.
• Outstanding interpersonal and communication skills.
• Ability to handle confidential information and to be discreet.
• Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less.
• The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.

Nice To Haves

• PHR certification a plus

Responsibilities

• Oversees and manages the work of reporting Human Resources staff.
• Plans, organizes and controls all activities of the department.
• Develops department goals, objectives and systems.
• Responsible for the hiring of employees within the department.
• Identifies opportunities for improvement and resolves problems.
• Encourages the ongoing development of the Human Resources staff.
• Manages and coordinates weekly office meetings to review work for the week, and discuss on-going projects and tasks.
• Evaluates decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Ensures work schedules are maintained.
• Reviews, approves and officially signs off on all Personnel Actions such as New Hire, Status Change and Termination paperwork.
• Advises company managers about Human Resources issues.
• Provides advice and counsel to department heads, managers and staff on updating and interpreting programs.
• Represents the Resort for any unemployment claims, and prepares all documentation for claims and appeals in a timely, efficient manner. Attends unemployment hearings when necessary.
• Reviews and approves new employment advertisements.
• Screens, evaluates and interviews job applicants to fill select salaried, exempt, professional job openings.
• Performs reference checks for select exempt positions.
• Schedules candidate interviews with department managers for select exempt positions.
• Reviews questionable background checks and approves adverse action letters.
• Conducts all terminations, including paperwork.
• Conducts exit interviews.
• Reviews termination file and eligibility for re-hire when former employee re-applies for a position.
• Analyzes attrition data and makes recommendations to the management team for corrective action and continuous improvement.
• Develops and oversees the successful On-Boarding process.
• Conducts weekly new-hire orientations to ensure employees gain an understanding of the company Core Values, benefit plans and enrollment provisions.
• Oversees the successful management and coordination of all Benefits Open Enrollments.
• Handles and approves all FMLA claims and resolutions.
• Coordinates and resolves employee pay discrepancies with Payroll and Accounting and General Manager, as appropriate.
• Oversees monitoring of PTO balances for compliance with usage policy.
• Maintains compliance with federal, state and local employment and benefits laws and regulations.
• Responds to employee relation issues such as employee complaints.
• Handles employee relations counseling, outplacement counseling and exit interviewing.
• Coaches, counsels and guides managers before executing employee disciplinary actions.
• Reviews and approves all PIFs with General Manager.
• Monitors Assists Managers with tardy and absenteeism reports and ensures proper documentation is issued on employees who have excessive tardiness or absenteeism problems
• Facilitates and provides training to the workforce.
• Conducts monthly new hire orientation.
• Supervise and coordinate schedule of Guest Services Training of FD agents and MOD’s.
• Annual Safety and Awareness Day, including CPR/Blood borne Pathogen/AED Training
• Provides Bloodborne Pathogen training.
• Provides PIF (Performance Improvement Form) disciplinary process training.
• Assists in facilitating annual Core Value Workshop
• Participates in annual Safety Inspections
• Assists with development of policies and procedures for the Safety Program.
• Assists in coordinating Safety and Risk Management Program at both resorts.
• Monitors the performance evaluation program and revises as necessary.
• Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter).
• Assists in evaluation of reports, decisions and results of department in relation to established goals.
• Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.
• Maintains and coordinates employee recognition programs.
• Facilitates and manages Internship Program.
• Schedule, career fair, interviews, intern orientation. Evaluates program with General Manager.
• Assists with writing, revising company policies and procedures and related documents as needed, with HR Director.
• Develops and administers various human resources plan and procedures for all company personnel, with Director of Human Resources.
• Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations.
• Ensures compliance with federal, state and local employment and benefits laws and regulations.
• Oversees records management and approves EEO-1, OSHA 300 and ACA reports.
• Participates in administrative staff meetings and attends other meetings, such as seminars.
• Coordinates employee holiday meals.
• Assists in coordinating employee events.
• Consistently models and integrates Core Values; accountability, authenticity, excellence, gratitude, happiness, integrity, mindfulness, respect and teamwork.

Benefits

• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks for eligible employees
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails
• Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager