Canyon Lodge Human Resources Manager - Yellowstone National Park

Xanterra Travel Collection • Mammoth, WY

5d • Onsite

About The Position

Live. Work. Explore. as a part of our Human Resource Management team in Yellowstone National Park!
Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Canyon HR Manager, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.
Job Summary:
Train and guide managers in support of consistent employee documentation and discipline standards, ensuring adherence to park-wide practices, established company policy & procedure, State and Federal Law, and National Park Service standards.
The Details:
Position Type: Seasonal
Season Dates: May - October
Pay: $2,088.00/bi-weekly
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
All meals provided at low cost including breakfast, lunch, and dinner
No Wyoming state taxes deducted from your paycheck
A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits:
Employee Assistance Program
Wellness Program
Learning and Development Program
Perks:
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!

Requirements

• Demonstrated skill in the areas of leadership, decision making, delegation, time management, problem solving, organizational and interpersonal communication.
• Excellent follow-up skills with ability to shift priorities and restructure time and energies to perform in an optimal capacity. Make sound judgment both independently or collaboratively.
• Minimum of three years Xanterra Yellowstone Management and/or HR experience.
• Excellent oral and written communication skills.
• Ability to persuasively and professionally guide and motivate others and to effectively communicate complex information to a wide variety of audiences.
• Knowledge of Company policies and procedures, Park/Company guidelines and resources for cases with extenuating circumstances.
• Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.
• Possession of valid drivers license and safe driving history required.
• Able to walk through location housing facilities, including climbing stairs, on a daily basis.
• Able to walk from HR office to offices of other location department managers on a daily basis.
• Able to remain seated for periods of 30-120 minutes or longer.
• Able to walk and/or stand a minimum of 30 minutes at a time.
• Able to walk up to one mile continuously.
• Able to walk on uneven terrain, including icy and snow-covered areas.

Nice To Haves

• HR Certification preferred.

Responsibilities

• Provide a sounding board for employees at all levels; handle personnel issues with sensitivity and confidentiality as required, resolve issues in a tactful and timely manner. When appropriate, utilize or provide employee with available support resources and make appropriate referrals.
• Objectively and consistently initiate and/or monitor corrective and disciplinary action related to employee conduct and company policy infractions.
• Serve as a primary resource for investigation in highly sensitive areas including claims of harassment, discrimination, threats of violence, etc. Perform thorough, timely, and effective investigations, conducting lawful and sensitive interviews and involving others as appropriate. Make recommendations and reach conclusions using judgment and application of policy and precedence. Involve and/or communicate necessary information to Operations, HR Support, and NPS as appropriate.
• Assess and triage situations and effectively identify those concerns needing to be escalated. Where appropriate, identifies the appropriate HR, Operations, or NPS contact and involves them for support in a timely and professional manner.
• Maintain confidential, complete, and legally compliant employee files and investigative files. Ensure main HR office is copied on relevant documents in a timely manner.
• Work cooperatively and confidentially with Department Managers, Operations, Support Staff and the HR team to resolve sensitive employee issues. Share necessary concerns and information to aid in same. Able to effectively triage and identify those situations needing to be escalated and making appropriate contact with HR leadership, Operations, and/or Support Staff.
• Actively support department and operations managers on company standards and practices related to the selection, training and managing of employees. Partner with the internal training department to identify department manager strengths and weaknesses with the goal of developing effective support systems and ongoing education.
• Actively monitor turnover trends and capture metrics to identify areas of concern related to retention.
• Perform legally compliant terminations or serve as guidance, consult, and witness during terminations performed by others. Ensure terminations are conducted effectively and sensitively. Communicate with tact and diplomacy to those departments needing to be advised of termination information.
• Continually seek improvement of efficiencies in processes and procedures throughout all operations with the goal of consistently improving standards of employee guest service while maintaining and/or reducing overall company liabilities and HR operating expenses.
• Support employee reward, recognition, and engagement programs.
• Attend various location and departmental meetings on a regular basis and contribute useful information as appropriate. Share information gained in meetings with entire HR department in an effort to support effective location communication.
• Ensure timely and accurate processing of employee information including profile changes, payroll deductions, etc.
• Respond to requests and concerns from Employees, Support Staff, Management Staff, NPS and others as appropriate in a timely and professional manner.
• Prepare and facilitate HR-related training for seasonal HR Management staff.
• Assist with seasonal HR staff hiring when vacancies occur during the season. Communicate with location on open positions both on-location and park-wide. Direct employees appropriately on both internal applications and transfer applications.
• Continuously work to develop and strengthen relationships with local management and NPS personnel at all locations while ensuring compliance with company and contract related directives.

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees