Human Resources Helpdesk Specialist

Delaware North • Buffalo, NY

395d • $47,840 - $47,840

About The Position

The Human Resources Helpdesk Specialist at Delaware North serves as the first point of contact for team member inquiries regarding HR systems, payroll, and benefits. This full-time role is designed for individuals who enjoy helping others and thrive in a fast-paced environment, providing professional and confidential support while ensuring a high level of service to team members.

Requirements

• High school diploma or GED required.
• Bachelor's degree with a focus in HR strongly preferred.
• Strong communication and interpersonal skills required.
• Experience with HRIS, payroll, and time-keeping systems preferred.
• Excellent time management and prioritizing skills.
• Ability to demonstrate integrity when handling sensitive and confidential information.
• Team orientation and collaboration skills required.
• Experience in a high-volume customer service role a plus.

Nice To Haves

• Experience in a high-volume customer service role a plus.

Responsibilities

• Provide professional and confidential HR Helpdesk support to callers utilizing case management tools.
• Research and resolve tier one cases in a proactive, sensitive, and team member-focused manner while meeting department service level agreements.
• Escalate cases to the appropriate team in accordance with HR Shared Services policies and procedures.
• Refer current and retired team members to HR self-service technology, outside vendors, or other resources when required.

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED