Human Resources Generalist

J Crew • Lynchburg, VA

70d

About The Position

The HR Generalist is a key partner in supporting our Distribution Center associates and leaders by providing day-to-day employee relations guidance, coaching, and HR expertise. This role serves as the first point of contact for associate concerns, workplace issues, and policy interpretation, while also ensuring fair and consistent application of company standards. The HR Generalist conducts investigations, supports performance management, and helps drive a positive associate experience through approachability, professionalism, and sound judgment. In addition to core employee relations work, the HR Generalist partners with leaders on development, assists with training and culture-building initiatives, and provides support across the full scope of HR activities within the DC environment.

Requirements

• Bachelor's Degree or equivalent work experience required
• 3-5+ years of HR experience, with a strong focus in employee relations and performance management.
• Proven experience conducting investigations and coaching managers through associate issues.
• Skilled at de-escalating emotionally charged situations with professionalism and care.
• Strong working knowledge of labor laws, workplace policy, and best practices in a non-union environment.

Nice To Haves

• Prior experience in a distribution, manufacturing, or warehouse setting preferred.

Responsibilities

• Act as the first point of contact for day-to-day employee relations matters across the distribution center, including conflict resolution, workplace behavior issues, and policy interpretation.
• Conduct timely, thorough, and fair investigations into complaints, policy violations, and workplace incidents.
• Coach and support leaders on performance management, including progressive discipline and creation of performance improvement plans.
• Partner with leaders to deliver effective, documented feedback and support associate development.
• Lead or support difficult associate conversations related to behavior, attendance, or performance.
• Monitor ER trends and provide proactive support and training to leaders to prevent recurring issues.
• Help drive a positive associate experience by ensuring fairness, consistency, and approachability in all HR touchpoints.
• Assist in other generalist duties as needed, including but not limited to internal associate needs, on-call support, HR events, communications, and culture-building efforts.

What This Job Offers

• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees