Human Resources Generalist - Best Western Orlando, FL

Springboard Hospitality•Orlando, FL

2d•Onsite

About The Position

As the People and Culture (P&C) Manager, you will coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. You are responsible for all recruiting, hiring and daily administration of various salary, benefit, government and employee relations programs. Part of your job is to recommend and implement procedural/process changes.

Requirements

Four-year college degree or equivalent /education experience.
Experience is required with this company or other organization(s) for one to two years in hotel, People and Culture or related position.
Must have basic PC knowledge, minimum typing speed of 35 wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
Must be hospitality oriented and possess the ability to work under pressure.
Should possess the ability to complete multiple tasks simultaneously.
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.

Nice To Haves

Act as a facilitator in the Quality Assurance Committee.
Assist in the competitive wage & benefit survey annually.
Keep employee bulletin boards current, including, but not limited to: post memos, pictures of employee events, loss prevention materials.
Perform special projects as assigned.

Responsibilities

Manage all recruiting, screening, interviewing, performing reference checks and coordinating department interviews for management and hourly candidates to ensure quality hires and compliance with federal, state and local laws and regulations.
Manage the employment process from recruitment to hiring, and related advertising and documentation.
Manage and implement the various in-house training programs to ensure consistent administration & reduce turnover, provide open communication and promote a positive and pro-associate work environment.
Advocate the Open Door Policy by assisting in the counseling and/or discipline of associates as needed, through clear, calm and direct oral written communication, in accordance with the guidelines established by OLS Hotels & Resorts, dba Springboard Hospitality.
To manage, direct and monitor the associate assets of the company, perpetuating an environment that is profitable, while meeting all health, safety and sanitation needs.
Manage Paycom. Review Payroll & input/update new hires, make daily changes to ensure accurate, up to date information is available for payroll and management.
Administer all associate benefit programs, act as the intermediary with insurance and 401K plan administrators, reconcile all monthly billing to in house roster, ensures monthly premiums are paid in a timely manner, coordinates and control all benefit audits including group health insurance, COBRA, vacation, sick, leave of absences, jury duty pay and others such as Health Fairs, Los Angeles Region Metro Bus Pass Program, Associate Discounted Rooms Program, discount coupons, etc.
Coordinate and manage Workers Compensation by maintaining verbal and written communication with injured associate(s), claims administration office, doctors, and departmental supervisors regarding the status of injured associate(s). Coordinates the legal aspects of Workers’ Compensation cases. Maintains accurate records of all verbal and written correspondence. Accurately prepares and maintains all Workers Compensation statistics including first reports, individual files, modified duty, and follow-up medical reports.
Update and disseminate information regarding Workers’ Compensation as it relates to trends, regulations and the laws, ensuring full compliance. Ensures accident reports are properly investigated and reviews accident loss run reports to determine accident trends, progress and cost containment measures.
Manage Leave of Absence Program and traces all Leaves of Absence to ensure compliance with Leave of absence Policy in conjunction with Federal/State protected Leave programs such as FMLA, Pregnancy, CFRA, Kin Care, Military, etc. Trace Leaves of Absence to include monitoring return dates of associates, verifying doctor’s notes, collecting insurance payments as necessary and responding to State Disability program.
Manage Unemployment Claims and coordinates compliance between EDD/Hotel and Unemployment representative. Ensure Managers attend Unemployment Hearings.
Develop advertising for Benefits & Associate Relation Events; and keep associate bulletin boards current, including, but not limited to: communicate legal requirement, associate feedback, post memos, pictures of associate events, loss prevention materials.
Perform other duties and responsibilities as required.
Notify all managers monthly of reviews due & track completed reviews to ensure they are given in a timely manner.
Bring all sensitive associate-related information to the attention of the General Manager in all instances to limit liability.
Conduct exit interviews, track trends and complete accurate turnover reports as needed.
Position hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.
Process P&C forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation & worker's compensation claims, in a manner which is consistent and ensures that liability is minimized.