Human Resources Generalist & Front Office Coordinator

About the position

The Human Resources & Front Office coordinator (HR&FOC) ensures excellent customer service and consistency of front desk operations by coordinating, training, and supporting temporary staff, vocational trainees, and volunteer receptionists. HR&FOC supports employees across the Food Share by providing technical assistance and information related to human resource functions and operations, assisting staff with HRIS issues, performing HRIS data entry, file audits, report management and providing excellent customer service.

Responsibilities

• Assists the Director of People and Culture in the daily administration of HR operations.
• Manages and controls new and existent Position Descriptions in HRIS.
• Coordinates and supports Supervisors with the Recruitment and Selection process.
• Communicate with candidates, recruiters, and hire leaders throughout the recruitment & selection process.
• Manage and prepare onboarding and portion of the separation processes in coordination with supervisors.
• Trains new hires to Paylocity, timesheet, leave requests, leave balances, check stub information.
• Complete requests for information from outside entities that require available, verified information on past or current employees.
• Assist supervisors and managers with timecards, HR actions, and events, and any other Paylocity inquiries.
• Responsible for providing special reports from HRIS as needed.
• Supports all staff with any HR related questions.
• Assist in administering employee policies.
• Coordinate and provide guidance to staff regarding FMLA/OFLA/PLO/ADA eligibility and tracking.
• Participate and make contributions regarding DEIJ related topics.
• Manage employee benefit process.
• Leads Open Enrollment, explains rules and plans to employees.
• Serves as a liaison between providers, benefits broker, employees, and HRIS.
• Manage worker’s compensation claims, submissions, and inquiries.
• Ensures OSHA compliance.
• Coordinates front desk operations including interviewing, hiring, training, providing direction and support to receptionists, temp employees, and vocational trainees.
• Accurately records all incoming financial donations and coordinates with Finance, Donor Services, and Development Departments to ensure correctness.
• Accurately and efficiently processes and records credit card, check, and cash transactions.
• Supports and tracks office supply inventory and reorders when needed.
• Ensures the cleanliness of the front lobby and kitchen/breakroom.
• Provides and models excellent customer service for internal and external staff, volunteers, and community members.

Requirements

• Two years of experience providing excellent customer service in a front office setting.
• Two or three years of experience supporting Human Resource functions.
• Prior cash counting, A/R experience.
• Proficient in Microsoft Office 365 software including Word, Excel, and Outlook.
• Prior experience with HRIS systems like Paylocity.
• Bachelor’s Degree.
• Prior experience training and supporting other staff.
• Must pass pre-employment drug screen (excluding THC) and full background check.
• Must pass driving record check and be insurable through Marion-Polk Food Share’s vehicle insurance policy.

Nice-to-haves

• Excellent written and verbal communication skills.
• Ability to handle a constantly changing structure and staffing support.
• Excellent organizational skills required.
• High degree of personal integrity, reliability, and work ethic.
• Excellent interpersonal skills both on the phone and in person.

Benefits

• Competitive pay
• 12 paid holidays each year
• Earned vacation and sick leave
• Employee Assistance Program
• 401K retirement contributions
• Contributions towards Medical, Vision and Dental Insurance for employee and dependents.
• Employer paid Long term Disability, Life Insurance, and AD&D Insurance