Human Resources Director

Sonesta Hotels • Charlotte, NC

80d

About The Position

The focus of this job is connecting with Hotel leadership and employees, and motivating and inspiring them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.

Requirements

• Bachelor's degree preferred.
• A minimum of three to five years' experience in a high-volume hospitality environment.
• Leadership level experience, preferred.
• Background in hospitality industry (and union experience) is highly desirable.
• Track record of delivering exceptional employee experience.
• Excellent judgment with strong problem-solving capabilities.
• Strong written and verbal communication skills.
• Ability to partner with all levels of managers, providing a consultative approach and employee relations.
• Ability to act quickly and efficiently with high degree of professionalism.
• Customer service orientation.
• Ability to work independently and in a team environment.
• Demonstrable expertise in analysis and action taking.
• Excellent organization and prioritizing skills.
• Appropriate professional appearance and demeanor.
• Proficient in Microsoft Word, Excel, PowerPoint and HRIS systems.

Responsibilities

• Effective recruiting and hiring for all roles within the hotel utilizing progressive and innovative recruiting techniques while being mindful of time, cost and quality.
• Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.
• Manage and resolve complex employee relations issues.
• Conduct effective, thorough and objective investigations.
• Make recommendations to Corporate Human Resources regarding follow-up actions.
• Analyze wage and salary reports and data to determine a competitive compensation plan and individual compensation recommendations.
• Oversee the maintenance and communication of employment records as required by law or policy.
• Ensure compliance with federal, state, and local legal requirements.
• Consult with Corporate Human Resources, and when appropriate with legal counsel, to ensure consistent application of law and corporate policy.
• Work with the HR Shared Service team to ensure that together, files are accurate and compliant.
• Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, Union Awareness, and related management programs and initiatives.
• Coach Managers to create and maintain a work environment with high morale and productivity.
• Conduct new employee orientation to familiarize employees with Company values, standards, policies, procedures, rules and other employee programs.
• Work with HR Shared Services on administrative duties to include worker's compensation, unemployment claims, maintenance of employee records and HRIS system, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate and administer locally developed special recognition programs.
• In a Union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements (CBA).
• Plan and coordinate HR programs within the hotels you are responsible for.
• Guide management and employee actions by researching, developing and updating policies, procedures, methods, and guidelines in connection with Corporate Human Resources.
• Participate in the development, rollout, communication of the Hotel's plans and programs as a strategic partner.
• Develop human resources annual budget and other financial measures of the Human Resources Department.
• Ensure that the Hotel is appropriately manage expenses and reducing risk as it relates to employees.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: Bachelor's degree