Human Resources Coordinator

Sonesta International Hotels Corporation•Sonesta Nashville Airport, TN

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The HR Coordinator assists in carrying out various human resources programs and procedures for all hotel associates including employee benefit administration, payroll support, new hire processing, and employee relations & recognition programs. Administrative support includes typing, data entry, filing, answering phones, responding to associate requests, printing reports, and maintaining records. The HR Coordinator will use multiple outlets to creatively communicate information to all hotel associates.

Requirements

Minimum two years of previous experience in Human Resources or as an administrative assistant in hotel catering and sales or similar environment.
Track record of delivering exceptional guest or client experience
Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers
Must read, write, and speak the English language fluently.
Appropriate professional appearance and demeanor
Excellent organizational skills
Excellent time management skills and ability to multitask and prioritize workload.
Attention to detail and problem-solving skills.
Proficient in Microsoft Word, Excel, PowerPoint, and other Microsoft Office Application

Nice To Haves

Previous hotel experience preferred.

Responsibilities

Complete and maintain data entry into Workday system.
Compile reports from the database as needed.
Produce and submit reports on general HR activity.
Report to Human Resources Director any employee complaints, relating to benefits, paychecks, manager/employee relations issues, etc.
Fulfill a variety of employee needs including but not limited to provision of name tags, garage passes, direct deposit forms, employment verification letters, etc.
General HR office support including process requests for overnight mail and other delivery/messenger services; Prepare and send faxes; receive and distribute faxes to appropriate personnel; Make photocopies; Type correspondence, memos and reports.
Maintain employee files: create files for new employees and ensure that all paperwork pertaining to each employee is placed in the appropriate file on a timely basis.
Maintain current knowledge of all benefit programs. Effectively communicate and promote employee benefit plans; answer all employee questions or refer them to appropriate resources.
Review and process monthly invoice billing of HR vendors. This includes, but is not limited to background checks, drug testing and Shoes for Crews, Etc.
Complete Unemployment Compensation claim forms.
Process employee terminations in Workday and with all other required employee systems. Assist in the off-boarding process which includes but is not limited to scheduling exit interviews, WD transactions, collection of company property, employee communication, etc.
Order and stock HR office supplies.
Manage the pre‐hire screening process: administer drug tests, background checks and reference checks. Work with HR team to move candidates along in the WD tool.
Process all newly hired employees, ensuring completion of all required paperwork in WD. Maintain an accurate I‐9 system, ensuring that there is a current I‐9 for all employees. Monitor E-Verify System. Schedule employee for orientation. Assist new hires with name tags, garage passes, uniforms, and locker assignments.
Retrieve and distribute HR departmental mail. Answer phones and greet all individuals arriving at the HR office. Respond appropriately to all requests.
Maintain employee communication areas such as bulletin boards, cafeteria, employee entrances and locker rooms. Coordinate employee activities such as Employee of the Month/Year, GM lunches and birthday and anniversary recognition programs.
Maintain friendly, positive employee relations at all times.
Anticipate employee and guest needs, respond promptly, and acknowledge all customers, however busy and whatever time of day.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Schedule meetings, interviews, HR events etc. and maintain the team’s agenda. Attend designated meetings, take minutes, and distribute.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain knowledge of all hotel services/features and hours of operation.
Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile. U se eye and ear contact and guest’s name. E stablish/anticipate needs. S olve and own all requests/complaints. T hank everyone.
Build solid relationship with your Colleagues. Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match (available the first day of the month after hire date)
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
Free parking
Free shift meal
$60 Shoes for Crew credit per year
Fun, family environment
Sonesta Hotel Discounts (over 1,200 hotels world-wide)
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance