Human Resources Coordinator, Client Services

Global Impact • Washington, DC

421d • $55,000 - $65,000 • Hybrid

About The Position

The Human Resources Coordinator, Client Services plays a vital role in supporting HR activities for Global Impact's client employees. This position is responsible for processing payroll, maintaining confidentiality, and ensuring accurate onboarding and benefits administration. The coordinator collaborates closely with the HR Director and finance teams to manage payroll-related activities and address employee inquiries, contributing to a seamless HR experience for clients.

Requirements

• Bachelor's degree in HR or a related field.
• 1-2 years of experience in Human Resource or a client-based environment.
• Prior experience with payroll is preferred.
• Strong skills in Microsoft Office and HRIS systems.
• Ability to quickly master new technology and develop effective processes.
• Excellent collaboration and customer service abilities.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects while meeting deadlines.
• Outstanding attention to detail.

Nice To Haves

• Experience with SharePoint or similar technology.

Responsibilities

• Coordinate and process client payroll bi-monthly, including making necessary changes, running payroll, and ensuring timely and accurate submission.
• Review and resolve payroll and benefits-related inquiries from employees.
• Oversee onboarding of new staff to ensure accurate entry and payment.
• Collaborate with the HR Director, Client Services and finance & business services accounting staff on payroll-related activities and ensure appropriate payroll reviews.
• Ensure requested payroll adjustments from clients are made in the payroll system.
• Collaborate with the director on communications regarding payroll and any payroll issues.
• Coordinate payroll and personnel records for multiple audits and oversee 401k contributions, including running reports, ensuring accuracy, and initiating funds transfers.
• Oversee daily administration of client employee benefits, including invoice and onboarding enrollment accuracy.
• Support the director on the annual open enrollment for benefits for the client employees.
• Assist the director with onboarding new client employees and manage timely termination processes, including initiating COBRA requests.
• Review and approve invoices and onboarding enrollments to ensure precision.
• Address benefits inquiries from client employees, collaborating with HR staff or brokers as needed for accurate responses.
• Coordinate onboarding and offboarding processes, prepare offer letters, and collaborate with relevant staff.
• Track and ensure compliance with HR forms, documentation, and background checks, and maintain the HR Client file library.
• Assist the director with research, reports, presentations, scheduling, and special projects.
• Keep personnel files up to date and maintain confidentiality in all work.

Benefits

• 16 paid holidays
• 25 paid days off
• Parental leave
• Medical insurance
• Dental insurance
• Short-term disability
• Long-term disability
• Robust 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree