Human Resources Contact Center Specialist - Mon Fri 10:30 AM 7 PM EST
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job OverviewThe HR Contact Center Specialist provides HR support to colleagues throughout the company via incoming phone calls, colleague-initiated chats, and self-service cases. As part of the Colleague Support Center, specialists ask probing questions to understand individual queries, provide accurate answers, conduct effective research, and direct colleagues to the appropriate resolution or partner as necessary. This role involves escalating colleague needs to other teams when issues arise. Specialists may also need to make outbound calls to resolve colleague issues or questions. They must maintain a high level of confidentiality regarding sensitive inquiries and colleague data. This position is predominantly office-based, with the possibility of a hybrid work-from-home arrangement contingent upon meeting performance expectations. Work hours are Monday - Friday 10:30 a.m. - 7 p.m. EST.
