Human Resources Compliance Coordinator

CrossCountry Mortgage, LLC•Cleveland, OH

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The HR Compliance Coordinator supports Human Resources compliance functions by assisting with I‑9 processing, background checks, verifications of employment, and related documentation. This role works closely with employees, applicants, and internal departments to ensure accurate records and adherence to regulatory and CCM requirements. The HR Compliance Coordinator contributes to efficient HR operations through organized recordkeeping, timely processing, and responsive customer service.

Requirements

Excellent prioritization and organization skills.
Excellent communication and customer service skills.
High attention to detail and commitment to accuracy.
Proficient in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience, preferred.
2+ years of experience in Human Resources or a related field, preferred.

Responsibilities

Collaborate with management, department leaders, and branch operations to support effective HR processes and deliver consistent, high‑quality customer service.
Communicate with employees, applicants, and internal departments to provide guidance and assistance regarding I‑9 verification, background checks, verifications of employment (VOEs), and personnel documentation.
Coordinate and process I‑9 forms, ensuring timely completion, accuracy, and compliance with federal requirements.
Manage background checks, monitor results, and ensure all employees meet applicable verification and compliance standards.
Process and track verifications of employment (VOEs) in accordance with CCM procedures and regulatory guidelines.
Review and process letters of explanation and related documentation as needed.
Oversee the administration, posting, and maintenance of required HR compliance posters.
Maintain accurate and organized personnel files and assist with data updates and recordkeeping.
Support compliance audits by preparing documentation, reviewing records, and assisting with corrective actions as needed.
Serve as the initial point of contact for compliance‑related inquiries and route escalations to the appropriate HR or management resources.
Assist with identifying opportunities to improve HR compliance processes and recommend updates to procedures, training, or documentation.
Handle confidential information with discretion and in accordance with company policies and regulatory requirements.
Assist with recruitment and onboarding activities as needed.