Human Resources Business Partner

Team Car Care Dba Jiffy Lube

8d•$85,900 - $128,900

About The Position

At Team Car Care, we are committed to delivering a best-in-class teammate experience so we can create guests for life. The Human Resources Business Partner (HRBP) plays a critical role in bringing this to life by supporting our field leaders and teammates across a distributed, hourly workforce. The position will be based in Northern IL and Wisconsin. This role serves as a coach to General Managers and District Managers and a trusted advocate for teammates, helping to foster a culture rooted in our RITTE values—Respect, Integrity, Teamwork, Trust, and Excellence. The HRBP partners closely with operations to strengthen leadership capability, improve teammate engagement, and ensure consistent, compliant people practices. This role also supports labor planning, talent acquisition for key leadership roles, and proactive teammate relations.

Requirements

Bachelor’s degree required
5+ years of progressive HR experience, including HRBP or field-based HR roles
Experience supporting a multi-site, hourly workforce (retail, automotive, QSR, or similar environment preferred)
Strong background in employee relations, leadership coaching, and workforce planning
Strong business acumen with the ability to connect people strategy to operational results
Proven ability to coach and influence field leaders
Excellent relationship-building and communication skills
Ability to operate independently in a fast-paced, field-based environment
Data-driven mindset with the ability to identify trends and drive action
High level of integrity, professionalism, and sound judgment
Regular travel required (50–70%)
Flexible schedule to meet the needs of the business

Nice To Haves

Master’s degree (MBA, HR, or related field) preferred
Experience with labor relations and union environments preferred

Responsibilities

Field Leadership & Coaching Serve as a strategic partner and coach to General Managers and District Managers, strengthening leadership capability and accountability
Reinforce Team Car Care’s RITTE values in daily operations and leadership behaviors
Provide guidance on performance management, feedback, and development conversations
Support leaders in building high-performing teams that deliver an exceptional guest experience
Teammate Experience & Relations Champion a positive, inclusive culture where teammates feel respected, heard, and valued
Act as a trusted resource for teammates and leaders, addressing concerns with fairness and consistency
Identify trends in engagement, turnover, and employee relations, and partner with leaders on proactive solutions
Help create an environment where strong, direct relationships between leaders and teammates drive engagement and retention
Labor & Workforce Planning Partner with operations leaders to support effective labor planning, staffing models, and scheduling practices
Analyze labor data and trends to identify opportunities to improve productivity and control costs
Support initiatives that balance operational efficiency with a strong teammate experience
Talent Acquisition & Development Partner with hiring managers to recruit and select Crew Chief and above roles, ensuring strong hiring decisions
Support structured, consistent interviewing practices aligned with Team Car Care standards
Assist in onboarding and development of new leaders to drive early success
Contribute to succession planning and internal talent pipeline development
Employee Relations & Compliance Provide expert guidance on company policies, procedures, and employment practices
Support or lead investigations, ensuring timely, fair, and consistent outcomes
Ensure compliance with all federal, state, and local employment laws
Maintain accurate documentation and support risk mitigation efforts
Teammate Engagement & Labor Awareness Partner with leaders to foster a culture of open communication, trust, and responsiveness
Proactively identify and address workplace concerns to strengthen teammate satisfaction
Provide guidance to leaders on maintaining a positive work environment that supports strong teammate relationships and engagement
Support leadership in navigating labor relations matters in a compliant and professional manner
Training & Development (Employee Relations & Teammate Experience) Design and deliver employee relations training for General Managers and District Managers, including performance management, conflict resolution, coaching conversations, and maintaining a positive workplace culture
Facilitate teammate relations and leadership training that strengthens trust, engagement, and open communication across stores
Partner with operations and training teams to support and enhance new teammate orientation, ensuring alignment with Team Car Care’s culture, expectations, and RITTE values
Lead or support leadership onboarding sessions for Crew Chiefs and above, reinforcing expectations around people leadership and teammate experience
Identify training gaps based on trends in turnover, engagement, and employee relations, and implement targeted learning solutions
Ensure training content is practical, field-friendly, and immediately actionable for store leaders
Measure training effectiveness through turnover trends, engagement insights, and employee relations metrics, and continuously improve programming