Human Resources Business Partner II

Mci World • Killeen, TX

300d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Grow your skill-sets or start a career with our rapidly expanding team. Our team is looking for an experienced human resource business partner to support and execute our people initiatives, to provide excellent internal HR support, and to improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

Requirements

• 1+ years of experience in HR business partner (may be supplemented by operations).
• Some Undergraduate level education.
• Exceptional interpersonal & communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.
• Understanding of training tools and techniques.
• Possess effective conflict resolution skills (both customer and agent conflict).
• Possess time management, planning, organizational and multi-tasking skills.
• Excellent presentation skills (oral and written).
• Ability to work in a professional but fast-paced environment.
• Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles.
• Comfortable with providing and accepting critical feedback.
• Capable of prioritizing and organizing work efficiently to meet deadlines.

Nice To Haves

• Military, local, state or federal government experience is a plus.
• Experience working in a contact center environment is a plus.
• Graduation from an accredited two-year or four-year college or university is a plus.
• SHRM-SCP or similar certification is a plus.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Understand business goals and recommend effective HR strategies.
• Monitor employee engagement with a 'hands-on' approach that may include remote interactions.
• Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies.
• Drive effective employee relations, retention and reward programs.
• Manage multiple priorities.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days.
• Retirement Savings: Secure your future with retirement savings programs.
• Disability Insurance: Short- and long-term disability coverage available.
• Life Insurance: Access life insurance options.
• Career Growth: Focus on internal promotions and significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture.
• Casual Dress Code: Comfortable work attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree