MassMarkets-posted 3 months ago
Full-time • Mid Level
Wichita, KS
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We're hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We're looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests.

  • Provide general HR support in collaboration with operations teams
  • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
  • Align HR strategies with business objectives and recommend improvements
  • Foster employee engagement through proactive, hands-on approaches (including remote interactions)
  • Adapt to a dynamic work environment influenced by economic and policy changes
  • Champion innovative HR solutions and continuous process improvement
  • Lead employee relations, retention, and recognition programs
  • Manage a high-volume workload and multiple priorities effectively
  • Demonstrate strong organizational and interpersonal skills
  • Minimum 1 year of experience in an HR Business Partner or related HR/operations role
  • Some undergraduate-level education
  • Excellent interpersonal and communication skills
  • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Familiarity with training tools and techniques
  • Strong conflict resolution skills (including employee and customer-related issues)
  • Effective time management, planning, and multitasking abilities
  • Strong written and verbal presentation skills
  • Ability to thrive in a fast-paced, professional environment
  • Skilled in planning, coordination, and adapting to various learning styles
  • Ability to provide and receive constructive feedback
  • Strong prioritization and organizational skills to meet deadlines
  • Experience in military, government (local, state, or federal) environments
  • Background in contact center operations
  • Degree from an accredited two- or four-year college or university
  • SHRM-SCP or equivalent HR certification
  • Paid Time Off
  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Retirement Savings
  • Company Cell Phone
  • Company Laptop
  • Advancement Opportunities
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