Human Resources Advisor
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About The Position
The Human Resources Advisor responds to employee inquiries about benefits, policies, HR programs, and personnel record information. They provide exceptional and timely customer service primarily through telephone and email. This Human Resources Advisor will serve as the primary point of contact for employees, managers, and HR, addressing HR-related inquiries and ensuring accurate and efficient resolutions. They will guide employees, managers, and HR on self-service tools and processes, perform administrative tasks, and manage HR transactions in areas like employee lifecycle, data changes, and policy clarifications. Additionally, they will maintain employee records and file documentation. The advisor will actively engage in process improvement initiatives by analyzing data, gathering user feedback, and collaborating with cross-functional teams to enhance self-service capabilities, customer experience, and operational efficiency.
