Human Resources Administrator

Mci World • Killeen, TX

294d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team is looking for an experienced human resource administrator to support and execute our people initiatives. In this role, you will work with leadership to provide internal HR support, while helping to improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

Requirements

• 1+ years of experience in HR administration.
• Some Undergraduate level education.
• Exceptional interpersonal & communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.
• Understanding of training tools and techniques.
• Possess effective conflict resolution skills.
• Possess time management, planning, organizational and multi-tasking skills.
• Excellent presentation skills (oral and written).
• Ability to work in a professional but fast-paced environment.
• Excellent planning, management, and coordination skills.

Nice To Haves

• Military, local, state or federal government experience.
• Experience working in a contact center environment.
• Graduation from an accredited two-year or four-year college or university.
• SHRM-SCP or similar certification.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Provide general HR support in partnership with operations.
• Coordinate with the Talent Acquisition Team to ensure efficient and accurate new hire onboarding.
• Provide a high level of administrative and professional support.
• Compose and edit correspondence and other documents, preparation of information and reports, collecting information to and researching issues.
• Understand business goals and recommend effective HR strategies.
• Monitor employee engagement with a 'hands-on' approach that may include remote interactions.
• Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies.
• Drive effective employee relations, retention and reward programs.
• Manage multiple priorities.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days.
• Retirement Savings: Secure your future with retirement savings programs.
• Disability Insurance: Short- and long-term disability coverage.
• Life Insurance: Access life insurance options.
• Career Growth: Significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture.
• Casual Dress Code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree