Human Resource Specialist l - $20 to $22 per hour DOE

Scope Services•Berlin, CT

1d•$20 - $22

About The Position

Primary Functions • Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations • Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own. • Daily phone work using call management system. • Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels • Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information • Provides accurate, consistent and timely responses to HR process, system and policy requests • Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner • Utilizes HR knowledgebase and tools required to support operational needs • Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content • Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution • Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism) • Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers • Enhances department and organization reputation by accepting ownership for resolving new and different requests, and exploring opportunities to add value • Performs various tasks as assigned Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: • Knowledge of HR basics. Adept at technology. Superior customer service skills. Excellent communication skills. Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills. Ability to successfully handle multiple tasks and changing priorities. Education: • Requires a High School Diploma. Bachelor’s Degree and HR certification preferred. Experience: • Minimum of three (3) years of HR experience. • Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc. POSITION PROFILE • Demonstrated skill in developing solutions, teamwork and embracing technology Licenses & Certifications: • HR certification preferred Working Conditions: • Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating. Mental Aspects: • This role works in an environment that often requires the performance of multiple simultaneous activities where deadlines need to be met and work is performed sometimes under pressure while involving business commitments and results. Must be able to work independently and collaboratively within the organization and be able to recognize and work with sensitive and confidential information

Requirements

Knowledge of HR basics
Adept at technology
Superior customer service skills
Excellent communication skills
Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills
Ability to successfully handle multiple tasks and changing priorities
Requires a High School Diploma
Minimum of three (3) years of HR experience
Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc.
Demonstrated skill in developing solutions, teamwork and embracing technology

Nice To Haves

Bachelor’s Degree
HR certification preferred
HR certification preferred

Responsibilities

Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
Daily phone work using call management system.
Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels
Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
Provides accurate, consistent and timely responses to HR process, system and policy requests
Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
Utilizes HR knowledgebase and tools required to support operational needs
Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content
Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
Enhances department and organization reputation by accepting ownership for resolving new and different requests, and exploring opportunities to add value
Performs various tasks as assigned