Human Resource Service Center Specialist

Option Care Enterprises • Springfield, IL

128d • $23 - $39

About The Position

The Specialist is a key support position within the myHRconnect structure. This position will support the intake, support and resolution of tier 1 myHRconnect questions submitted through our HCM case management system across all HR functional areas including questions regarding system questions, employee benefit programs, HCM processes, time and pay practices, amongst other HR Policies. This position must develop a broad understanding of our HR policies across each functional area to be able to appropriately respond to and direct employees. This position must provide superior customer service support to team members and understand when escalating a question is necessary. This position will assist in the maintenance and creation of HR Article content with the goal of case deflection. The Specialist must have a general understanding of myHRconnect reporting and metrics with the goal of identifying areas of opportunity to continuously improve existing processes, functionality, and resources for team members. The role may need to provide ad hoc reporting upon request for internal stakeholders and external business partners. The HR Service Center Specialist also supports HR Operations & Technology team members as needed with administrative task support, audits, HCM tasks, and other projects as assigned.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related discipline preferred; OR a High School Diploma, GED, or Associate's degree with a combined total of three (3) years of experience in Customer Service and an HR support role preferred.
• 1 or more years of Human Resources service center or customer service experience, providing first level employee support preferred.
• 1 or more years of directly related experience transacting in HR systems such as Workday, PeopleSoft, etc. and first level support activities.
• Knowledge of confidentiality requirements associated with the practice of Human Resources.
• Knowledge of HR administration policies, practices, and procedures pertaining to benefits, payroll, compensation, etc.
• Solid understanding of HR business processes, HR data, HR systems and their interdependencies.
• Strong analytical and problem-solving skills with proven experience in solving problems and identifying recommended solutions.
• Ability to quickly learn new systems, processes, and technology.
• Intermediate proficiency in Microsoft Excel.
• Positive, service-oriented attitude with excellent follow through on issues.
• Ability to work in a challenging business environment demonstrating flexibility by managing numerous priorities.
• Results oriented, highly motivated, able to complete assignments in a timely and accurate manner.
• Ability to document processes and create end user training guides.
• Excellent written/verbal communication skills.
• Ability to establish working relationships with team members at all levels in the organization.
• Ability to effectively manage confidential information.
• Ability to work independently without supervision and work well in a team environment.

Nice To Haves

• Previous Workday experience.
• Previous HR Service Center experience.

Responsibilities

• Researches and resolves inquiries submitted to HCM Case Management system, providing responses in a timely fashion.
• Liaises within HR and with other departments to collect necessary information to provide accurate and detailed responses for submitted requests.
• Manages the case management escalation process and ensures SLAs are adhered to.
• Handles tasks that route through Workday Inbox in a timely manner.
• Recommends process/customer service improvements and innovative solutions for more efficient and effective use of Workday and team resources.
• Solicits feedback and identifies overall needs of system users.
• Assists with delivering core HR processes such as onboarding, hiring, terminations, retirements, timekeeping, and program implementations, including benefits, compensation, and performance management.
• May administer other HR systems used for timekeeping, performance, and training management processes.
• Conduct tier 1 troubleshooting and review of team member records in HCM system to assist in answering inquiries through the case management tool.
• Schedules and generates custom reports as needed for stakeholders.
• Generates reports for governmental and compliance reporting (i.e. OSHA, AAP, Safe Harbor, etc).
• Develops and maintains content of HR Articles aimed at proactively deflecting cases and providing valuable resources for team members.
• Establishes and maintains up-to-date functional departmental documentation and standard operating procedures for both HR Operations internal processes and manager/team member job aids.
• Assists with HR Operations team member's projects as needed including administrative support, new functionality, and configuration testing.
• Actively participates in Workday Community, regional user groups, and other forums to stay current in technology changes.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree