Human Resource Generalist

Children’s Hospitals and Clinics of Minnesota•MN and WI Remote, MN

About The Position

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. The Human Resources department at Children's partners with the employees and the managerial staff to provide services such as recruitment and staffing, employee services (benefit, compensation, retirement, and payroll processing), labor relations, HRIS program development and implementation, and organizational development. The HR Generalist supports the administration of all HR services. Responsible for leave of absence and benefits administration and delivering exceptional customer service to our employees, managers, and HR partners. The HR Generalist must be familiar with and applies the policies, plan documents and procedures of Children's in order to make leave and benefit determinations, answer customer inquiries and resolve any issues. The HR Generalist will be responsible for phone coverage of the Employee Service Center where they provide employees information on a wide variety of HR topics and triage calls to the appropriate center of excellence (COE) when needed. Other responsibilities include leave of absence and benefit administration, COBRA administration, life event status changes, benefits billing, and retro benefit processing; employee status changes and reporting relationship changes and entering data into the operation systems; exhibit good customer service and de-escalation skills and follow through within required time periods.

Requirements

Two-year AA degree or three years HR background w/o degree.
Three years of HR Generalist experience with emphasis on benefits, disability claims or leave administration experience.
Knowledge of federal, state and local regulations and compliance requirements affecting employee leave of absence and benefits programs including, but not limited to\: FMLA, state and local leave laws, Workers Compensation, health and welfare plans, retirement plans, COBRA and Qualified Life Events.
Strong understanding of and ability to administer leave cases and benefits in accordance with Children's payroll practices, procedures and benefits plans.
Ability to work with a high sense of urgency and provide exceptional customer service.
Ability to manage complex and escalated issues with confidence and results.
Able to adapt to changing and often ambiguous circumstances.
Must maintain confidential information.
Proficient in Microsoft Excel and Word.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

leave of absence and benefits administration
phone coverage of the Employee Service Center
COBRA administration
life event status changes
benefits billing
retro benefit processing
employee status changes and reporting relationship changes
entering data into the operation systems
exhibit good customer service and de-escalation skills and follow through within required time periods