Human Performance Specialist (Sr, Lead, Principal)

PPL-posted 3 months ago

Mid Level

Allentown, PA

Utilities

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The Human Performance Specialist leads the development and implementation of Human Performance (HuP) programs across the organization, partnering directly with senior leadership to embed human factors principles into operational practices. This role owns the design and delivery of HuP training in various formats, supports the creation and maintenance of HuP artifacts, and contributes to investigations by applying behavioral science to root cause analysis and corrective actions. Additionally, the position collaborates with the Technical Training group to support supervisor development and ensure alignment with broader safety and performance goals.

Partner with Vice Presidents and senior leaders to develop and document Human Performance Programs tailored to their operational needs.
Lead the design, delivery, and continuous improvement of Human Performance training, including modular formats such as supervisory-focused sessions, short staff meeting talks, full-day classes, and progressive learning tracks.
Serve as the primary owner of Human Performance training content and delivery, ensuring alignment with organizational goals and scheduling priorities.
Develop and maintain Human Performance-related artifacts, including reference cards, manuals, and policy documentation, ensuring consistency and accessibility across business units.
Support incident investigations by applying human factors principles to root cause analysis and corrective action development.
Collaborate with the Technical Training group to support the principal trainer role, particularly in the delivery of supervisor training, and coordinate with additional training resources as needed.
Will be assigned an emergency and storm role, activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.

Bachelor's degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)
5+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities.
Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally.
Possess a basic understanding of the work of an electric or gas utility.
Experience managing a standing program or group of projects.
Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service.
Ability to rapidly learn new business and technical concepts through discussion, research, and questioning.
Ability to work independently and be effective in team settings.
Ability to monitor and control many analyses to timely completion.

Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program.

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Human Performance Specialist (Sr, Lead, Principal)

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