Human Factors/Usability Specialist: Multiple Levels

Torch Technologies, Inc.•Huntsville, AL

3d•Onsite

About The Position

Torch Technologies, a 100% employee-owned company, is seeking talented Human Factors Usability Specialists to join our innovative Human-Machine Interaction (HMI) team. This role is both highly collaborative and customer-facing, requiring close engagement with stakeholders to understand system requirements and user needs. As part of the Human-Machine Interface (HMI) team, you will play a key role in optimizing usability through rigorous, data-driven human factors research. You will identify key system components, select appropriate research methods, define performance metrics, and design/execute human‑factors studies. Your work will focus on generating reliable, quantifiable data that leads to actionable recommendations and measurable system improvements.

Requirements

US Citizenship.
BA/BS degree in Usability Engineering, Human Factors, Cognitive or Experimental Psychology, Human-Computer Interaction (HCI), Industrial or Systems Engineering, or a related field with a focus on human factors technology.
1-12 years of experience in Human Factors research. (Hiring for Multiple Levels).
Proficiency in a variety of user experience research methodologies, including usability evaluations, customer interviews, task analysis, heuristic evaluation, and user surveys.
Excellent communication, written, and interpersonal skills, with a strong commitment to customer satisfaction.
Willingness to travel approximately 20% of the time to various locations across the U.S.
This is an on-site position.
Must possess and be able to maintain a Final Secret Clearance or meet the eligibility requirements to obtain and maintain a Secret Clearance.

Nice To Haves

Graduate degree is preferred.
Experience with DoW weapons systems and/or unmanned aircraft systems is a plus.
You have strong project management skills and can clearly communicate research findings through written reports and in-person presentations.
You are comfortable with ambiguity and uncertainty, and you possess excellent critical thinking and analysis skills.
You bring creativity and a strong drive to the design research process, constantly seeking innovative ways to improve the user experience.

Responsibilities

Analyze user workflows, tasks, and decision-making processes through detailed personas, journey maps, and other usability methodologies.
Identify and understand user needs and pain points through in-depth user interviews, heuristic evaluations (analyses), and cognitive task analyses.
Advocate for the user in design and engineering discussions.
Use relevant usability metrics and Key-Performance-Indicators (KPIs) to evaluate user interactions with a system/product.
Design and execute comprehensive usability studies from the development of study plans/scenarios to the in-person participant facilitation of the study.
Gather and analyze quantitative and qualitative data to deliver actionable recommendations and digestible insights that will drive design and workflow decisions.
Produce usability reports, findings, and summaries that will drive practical design recommendations and future system applications.
Support design reviews and communicate insights to stakeholders, UX designers, and engineers.
Integrate into cross-functional teams to guide and enhance research methodologies and their implementation among colleagues.