Human Factors Engineer

Children's Hospital of Philadelphia•Philadelphia, PA

30d

About The Position

This role is intended to work closely with our Digital & Technology Services (DTS) team on projects specifically related to the go-live of the Roberts Children’s Health Expansion (RCHE) building. The selected candidate will be interacting with key stakeholders for the building team including Safety, Improvement, Facilities, Hospital Leadership, Family and Patient representatives, vendors, and front-line clinical staff. The selected candidate will be the primary touch point for the Human Factors and Innovation teams’ contribution and support of the RCHE building go-live, working with DTS and other staff also supporting the effort from the Center for Healthcare Quality and Analytics (CHQA). This role is human factors engineer trained with a deep skill set and knowledge of human factors science and corresponding framework and methodology. This position will provide human factors and human systems design expertise to support a broad, diverse portfolio of initiatives (Clinical and non-Clinical). This position requires specialized understanding of the body of knowledge, methods, and skills related to human factors engineering and/or human centered systems design. The ideal candidate must be detailed, action, solution and results oriented, and must demonstrate innovation, foresight and mature judgment in supporting components of both small and large scale projects. What you will do Effort – The expectation is that time spent on projects will be: 80% Tactical (performing and owning technical aspects of a project) 10% Strategic (Planning and Guidance) 10% Transferring Knowledge (Teaching, Coaching and Mentoring)

Requirements

Master's Degree Required
At least three (3) years of human factors systems/engineering related experience Required
Advanced proficiency with office software (Microsoft) including spreadsheet, presentation and diagramming/visual planning software (Excel, PowerPoint, Visio)
Advanced proficiency with computer programming language or analytical programming language (SAS, R, etc)
Advanced proficiency with usability evaluations and human factors simulations
Advanced proficiency with databases and related tools
Advanced knowledge of human factors science, theories, models, methods, design and analysis
Advanced knowledge of human factors usability, data collection, and analysis
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent time management skills
Excellent organizational skills
Excellent analytical skills
Excellent critical thinking / problem-solving skills
Ability to work independently with minimal supervision
Ability to gather, analyze and make recommendations/decisions based on data
Ability to convey complex or technical information in an easy-to-understand manner
Ability to collaborate with stakeholders at all levels
Ability to be flexible and adaptable to change

Nice To Haves

Doctorate in human factors engineering, industrial/systems engineering or similar field of study Preferred

Responsibilities

Support large scale human factors projects and independently lead small scale human factors projects including usability testing, developing study protocols, quantitative and qualitative data collection, data analysis, and preparation of technical reports.
Support ergonomics and using human factors science, recommend changes that will improve overall system performance, and improve health information technology (HIT).
Support the body of human factors expertise for enterprise-wide, strategic initiatives projects; build effective relationships that allow her/him to navigate culture and build credibility in a way that respects organizational values; and support development of organizational strategies that enhance growth and improvement.
Assist clinicians, clinical leaders and administrators to manage and understand human factors measures and to use quantitative and qualitative data analysis to drive fact-based decision making.
Support work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
Strategizing with team members to determine activities or interventions to create change in a human system.
Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
Developing communications strategies to support change
Effectively works with and facilitates small-scale teams with clearly defined roles and responsibilities.
Supports effective sponsorship and process ownership (Accountability)
Manages dysfunctional team behaviors when observed
Supports the human factors program development at CHOP, including: demonstrate concrete value/impact provided by human factors; ensure connections to the performance improvement team; support for building capability throughout CHOP; and overall, advance the impact of human factors, human systems thinking, and patient safety at CHOP.
Supports integration of human factors engineering with the Improvement team and CHOP improvement framework
Participates in and supports external dissemination of program initiatives including peer-reviewed publication of results.
Active support of RCAs and ACAs and resulting action items
Partnership with patient safety team in investigations, interviews, and system improvement recommendations and projects
Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness
Works with leaders and staff to integrate Safety Behaviors for Error Prevention into one’s work.
Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.