Human Experience Analyst

Brown University Health Services • Providence, RI

259d

About The Position

The Human Experience Analyst reports to the Manager of Volunteer and Customer Services. Under general supervision and within Brown University Health established policies, the Analyst analyzes, evaluates, manages, reports, and consults on various sources of team member and patient experience (otherwise known as the 'Human Experience'). Statistically supports the evidence-based development and implementation of TMH’s improvement agenda for patient experience and customer service.

Requirements

• Bachelor’s Degree is required.
• Six Sigma Green Belt Certification required within 24 months of employment.
• Two to five years of experience in an analytic role in a health care setting.
• Demonstrated experience in research, statistical analyses, quantitative and qualitative assessment.
• Strong analytical systems-thinking, project management, and/or facilitation skills.
• High level of interpersonal and communications skills.
• Ability to work collaboratively and independently in a fast-paced environment.
• Proficient skills in Microsoft Office (Word, Excel, Access, PowerPoint) and Minitab.
• Advanced data display skills for analysis and graphing.
• Experience in group facilitation, project management, and providing training and instruction.

Responsibilities

• Develops and improves performance measurement strategies methodologies and activities.
• Identifies performance metrics and primary and secondary data sources for data management.
• Proactively evaluates all performance data for statistical accuracy and validity.
• Collaborates with various stakeholders to obtain accurate, reliable, and timely data.
• Processes learner feedback/evaluations to promote continuous improvement of training and educational programs.
• Interprets YourVoice results and data to identify best practices and assist with action plans.
• Identifies, collects, analyzes, and presents data specific to human experience monitoring and improvement projects.
• Manages assigned administrative aspects of projects including scheduling, producing announcements, and overseeing registration.
• Ensures the accuracy, validity, and timeliness of all work.
• Performs other related duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree